Job Description

Position: F&B Service Associate

Department: Food and Beverage

Job Summary:

Functions in a variety of support roles, such as serving food & beverages, cleaning, stocking, trash removal, and guest service as needed. Ensure guests are served in an efficient, courteous, and professional manner displaying a genuine concern for guest satisfaction. Additionally, all areas of responsibility are clean, organized, and prepared for a high standard of guest service.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
• Communicates with guests using clear and enthusiastic words, tone, and body language always.
• Makes guests feel appreciated through actions; offers assistance before it is requested.
• Seats guests by finding a clean, available table and pulling out chairs as applicable.
• Assists with set-up of food service outlets.
• Ensures self-serve condiment and utensil displays are well stocked, clean and attractively presented.
• Serves food and beverages, including alcoholic beverages, to guests.
• Responsible for clearing & wiping/sanitizing tables and chairs, as well as garbage can & tray storage areas.
• Identifies and completes guest requests in a timely manner.
• Performs accurate and thorough departmental records and reports assigned.
• Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures. Works with others to keep all areas always clean and stocked in accord with departmental standards.
• Ensures uniform and personal appearance is clean and professional.
• Fosters a team environment by working collaboratively with co-workers.
• Displays initiative and ability to work with a minimum amount of supervision.
• Complies with State alcohol service requirements.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Resolves guest complaints in a diplomatic and levelheaded manner quickly, professionally, and effectively. Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
• Maintains and displays a positive attitude toward job duties, positional expectations, casino guests and the company.
• Demonstrates positive, interpersonal skills with guests and team members alike.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to lift, carry, and transport materials and/or equipment frequently up to 40 pounds, with or without reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach high areas, stoop, pull, push, kneel, squat, twist, grip, and bend for duties.
• Must be able to work at and travel to all CDS properties.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests and team members positively and professionally.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Knowledge of applicable health standards and workplace safety procedures.
• Knowledge of applicable laws and regulations as well as the Gaming Enterprise Division’s internal controls, policies, and procedures.
• Organizational, planning, and time management skills.
• Effective communication skills.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to work effectively in a team environment with minimal supervision.
• Ability to effectively multitask.
• Ability to cheerfully handle stress in a fast-paced environment.
• Ability to perform mathematical computations pertaining to the position.
• Ability to communicate and follow directions effectively.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and write legibly.
• Ability to maintain confidentiality.

Minimum Qualifications:

• Must be 18 years of age.
• Must have excellent guest service skills, and a positive attitude.
• Must be reliable and dependable.
• Must either possess or obtain valid Food Handler’s and Alcohol Awareness cards within three (3) months of employment.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license/background check.

Preferred Qualifications:

• Prior hospitality experience in a fast paced and stressful environment.
• Basic math skills.
• Bilingual (English/Spanish)