Job Description

Vision and Values

As F&B Host Server, I fully comprehend the vision of Six Senses Douro Valley to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.

As one of the pillars of Wellness, I will safeguard the Eat With Six Senses program and make sure that this program and all other nutritional brand initiatives are fully embraced

Sustainability

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

In particular, I will monitor sorting of food and material waste for efficient food wastage removal for composting

Out of the Ordinary

I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:

• Answer telephone courteously and efficiently as specified in departments standards.  

• Escort guest to the table and assist in seating and present the menu. 

• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur. 

• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor. 

• Ensure that all guests are greeted courteously and attentively in the working area. 

• Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments. 

• Ensure the prompt and efficient service required by standards. 

• Take order from any food & beverage outlet menus. 

• Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service. 

• Follow the leadership of the supervisor on shift. 

• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.  

• Have good knowledge of all F&B outlets opening hours. 

• Recommend and promote items as directed by supervisor. 

• Report any maintenances faults following the required steps. 

• Knowledge on menu prices and suggesting upselling when necessary. 

• Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell. 

• Maintain a high standard of personal appearance, grooming and hygiene.

• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.

• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.

• Ensure all equipment of the department is kept clean and in good working condition.

• Upsell all property facilities and activities.

• Attend meetings and training as required.

• Knowledge and strict adherence to LQA standards.

• Perform any additional tasks given to me by supervisor/management.

Skills and Experience

To execute the position of F&B Server, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality or Barista school and more than one year’s experience in a similar operational role. 

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc. 

I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. I have an excellent command of written and spoken English and Portuguese as well as having the Legal Right to work in the EU. 

Salary for this position is at 1070€ per month