Job Description

Position Summary:

The F&B Server Assistant is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent’s primary responsibility is to assist our restaurant service team in serving guests in a quick, efficient, and courteous manner, in accordance with all Company standards, policies, and procedures. The incumbent will assist in ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic, as well as pre-bussing tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all resort-wide features and promotions to be able to assist their Guests with any questions.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
• Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” standards at all times.
• Bus tables at the conclusion of guests’ meals by clearing any remaining china, utensils, etc. remaining on the tabletop, then wiping off the table, all chairs, and booth seats.
• Reset the tables to the proper specifications and cleanliness.
• Occasionally move and rearrange tables and chairs to support events, meetings, or daily operations.
• Inform the manager on duty of any Team Member or Guest opportunities.
• Work in conjunction with the food server to meet Guest standards.
• Practice and observe safety rules and regulations and encourage others to do so.
• Maintain personal grooming and uniform standards pursuant to the Company’s policy.
• Must have a detailed knowledge of the menu, features, specials, beverages, preparation of food, and prices.
• Observe and anticipate Guests’ needs: condiments, dressings, silverware, etc.
• Ensure that supplies in side stations are well stocked and clean.
• Monitor the cleanliness of assigned stations including floors and assist in keeping the area free of debris.
• Inform the immediate supervisor of any product shortages and equipment needs.
• Display knowledge of all emergency procedures.
• Know where the MSDS booklet is located for your area.
• All other duties as assigned.

Essential Qualifications:

• Must be 18+ years of age.
• High School Diploma or equivalent.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Must demonstrate sound judgment and mature decision-making.
• Must possess and demonstrate great attention to detail in order to maintain unit’s appearance and operating standards.
• Must manage time effectively with minimum supervision.
• Must be able to work a flexible schedule.
• Must possess creativity and organizational ability.
• Must be able to perform most work independently or as part of a close-knit team.
• Must be able to obtain the required TIPS Certification and keep it current.
• Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.
• Ability to lift and carry full tray/bus trays up to 50 lbs.
• Must be able to lift up to 50 pounds, push up to 250 pounds on a push cart, and enter walk-ins of between -10 to 40 degrees without assistance.
• Ability to stand for the duration of their shifts.
• Must have the ability to access all properties and areas.

Work Conditions:

Work is typically in a kitchen environment, restaurant front-of-house area, or on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.