Job Description

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

• Provide a positive first impression through warm, welcoming greetings, maintaining a polished and professional appearance at all times.
• Build lasting guest relationships by demonstrating genuine interest, attentiveness, and engagement throughout the dining experience.
• Ensure each guest feels valued and comfortable, anticipating needs and addressing requests promptly.
• Create a refined and elegant ambiance by ensuring table settings, service stations, and dining areas are always prepared according to company standards.
• Present menus confidently, explaining dishes, pricing, and offering recommendations on food, wines, and cocktails.
• Deliver food and beverages promptly in the correct service order and follow up to ensure guest satisfaction.
• Provide thoughtful wine and beverage suggestions to maximize sales while enhancing the guest experience.
• Resolve guest concerns or issues with professionalism and efficiency, always seeking a satisfactory solution.
• Adhere strictly to all company policies, guidelines, and service procedures, including HACCP food safety standards.
• Operate Point-of-Sale (POS) systems accurately and efficiently, handling orders and transactions with precision.
• Support the restaurant team in maintaining smooth operations, assisting colleagues, and contributing to a harmonious work environment.
• Adapt quickly to fast-paced and ever-changing service situations while maintaining composure and professionalism.

Qualifications

• 2–5 years of fine dining service experience in premium restaurants and/or luxury hotels (5-star standard preferred).
• Strong understanding of fine dining operations and luxury service etiquette.
• Ability to explain food, wine, and cocktail menus confidently and clearly.
• Exceptional guest service skills, professional presentation, and strong communication abilities.
• Proficiency in POS systems and basic computer skills.
• Ability to multitask and thrive in a high-pressure environment.
• Excellent command of English, both verbal and written (additional languages a plus).
• Warm, approachable, and professional demeanor.
• Detail-oriented with a focus on consistency and service excellence.
• Strong team player with a passion for hospitality.

Additional Information