Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the role:

Four Seasons Hotel and Residences is seeking candidates to join our Commercial team as our F&B Sales Manager. This role will be responsible for business generation as it relates to prospecting, securing, and setting the strategy for all weddings, social, and event business for all Private Dining outlets at our hotel, particularly in Chemin a la Mer and Miss River restaurants. This position will secure and service, through promotion and prospecting, while maintaining standards and revenue. This position will coordinate all requirements for various events groups booked. Ideally, this position will spend approximately 75% of their shift in sales and 25% in servicing. The Food and Beverage Sales Manager is accountable for ensuring quotas and goals are met and ensuring that direct sales activities are focused on generating the maximum revenue per available room for the resort’s overall success. This position requires a high degree of independent judgement and discretion in decision-making.

What you will do:

• Responsible for enforcing minimum spends and working with event organizer to plan the event

• Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process.

• Communicate the needs and expectations of the client with all departments in the hotel.

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.

• Review all function spaces with banquet and restaurant teams to ensure satisfaction of clients at the outset of all events.

• Ability to find solutions to any issues that arise throughout the planning and event process.

• Work closely with restaurant management and culinary teams to create custom menus.

• Create sales packages to drive revenue.

What you bring:

• Must have previous restaurant or catering sales experience. Previous restaurant or resort experience required.
• College degree and 2+ years management or supervisory experience in Rooms or Food and Beverage Division, preferably in a luxury setting.
• Strong knowledge of the complexities of selling and competing with other mountain resorts and destinations.
• Ability to utilize computerized operational systems (PowerPoint, Ideas, Excel, Word, Outlook, FO system, Opera, and Salesforce (Golden Sales & Catering).
• Self-starter, sound analyzer, and problem solver.
• Excellent writing, presentation, and communication skills, with a strong sense of quality and a creative mindset.
• Ability to multi-task effectively, managing multiple projects while cognizant of deadlines and priorities.
• Develop and use good business acumen and demonstrate "business operating skills.
• The ability to be vigilantly attentive to detail, monitor quality, and be obsessively service-oriented.
• The ability to be versatile, flexible, show stress management, manage criticism, and manage conflict effectively.
• Must have excellent interpersonal skills.
• The ability to be a public ambassador for Four Seasons Hotels & Residences.
• Fluency in English is required for this location, and this job requires applicants to have current work authorization in the in the United States.

What we offer:

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

Schedule and Hours:

• This position is a full-time role. Candidates must be able to work a flexible work scheduled that includes days, nights, weekends, and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf