Job Description

Company Description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

Responsible for promoting and selling the hotel's Food & Beverage products and services to achieve revenue targets, develop new business opportunities, and maintain strong relationships with existing and potential clients.

Key Responsibilities

1. Sales & Business Development

• Promote the hotel's restaurants, bars, meeting facilities, catering, and other F&B offerings.
• Identify and develop new business opportunities from corporate, government, social, wedding, and other market segments.
• Conduct sales calls, client visits, presentations, and business meetings.
• Prepare and follow up on quotations, proposals, and contracts.
• Achieve assigned monthly and annual F&B sales targets.
• Develop creative promotions and packages to increase F&B revenue.

1. Client Relationship Management

• Maintain good relationships with existing clients and regularly follow up on their business needs.
• Build a strong network with companies, event organizers, wedding planners, travel agents, and other potential partners.
• Handle client inquiries and ensure timely responses.
• Collect client feedback and coordinate with the relevant departments to ensure guest satisfaction.

1. Event & Banquet Sales

• Promote and sell wedding, social events, corporate events, meetings, gatherings, and other F&B functions.
• Conduct site inspections and presentations for potential clients.
• Coordinate with Banquet, F&B, Kitchen, and Operations teams regarding event requirements.
• Follow up on event details, changes, payments, and special requests.

1. Sales Administration

• Maintain accurate records of sales activities, client information, quotations, and business leads.
• Prepare regular sales reports and forecasts.
• Monitor sales performance against targets.
• Ensure all sales activities and documentation comply with hotel policies and procedures.

1. Market & Competitor Analysis

• Monitor market trends, customer preferences, and competitor activities.
• Identify opportunities to improve F&B products, packages, and promotions.
• Provide feedback to management regarding market developments and customer needs.

1. Internal Coordination

• Work closely with the F&B, Banquet, Kitchen, Front Office, Reservations, Finance, and Marketing teams.
• Ensure smooth communication and handover of client and event requirements.
• Participate in hotel sales activities, campaigns, promotions, and events.

Qualifications

• Minimum Diploma/Bachelor's degree in Hospitality, Hotel Management, Business, Marketing, or a related field.
• Minimum 1 year of experience in hotel F&B sales, banquet sales, or a related sales position.
• Experience in handling corporate events, social events, weddings, and/or catering is an advantage.
• Good communication, negotiation, presentation, and interpersonal skills.
• Strong customer-oriented and sales-driven personality.
• Able to build and maintain professional relationships with clients.
• Good command of English and Bahasa Indonesia.
• Able to work independently and as part of a team.
• Good knowledge of Microsoft Office and hotel systems.
• Willing to conduct sales calls and client visits when required.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.