Job Description

ANAインターコンチネンタルホテル東京では、レストランマネージャー を募集しています。
当ホテルには、12の直営レストラン＆バーがあり、そのうち1店舗または複数店舗の運営管理をお任せいたします。
老舗の名店として長く親しまれるレストランから、アフタヌーンティーや華やかなエンターテインメント型レストランまで、当ホテルは常に多彩なスタイルでゲストに新しい体験をお届けしています。
今回のポジションでは、サービス基準の確立やコストマネジメントを通じて、より一層お客様の期待に応え、魅力的な空間を創り上げていただきます。
お客様に特別なひとときを届ける情熱をお持ちの方、そしてリーダーとしてチームを導き、レストラン運営の最前線で力を発揮したい方のご応募を心よりお待ちしております。
【主な業務内容】
■レストランの管理
‐IHGホテルのサービスや衛星基準の実施状況を監督
‐スタッフとのブリーフィングを通して、VIPや特別な機会の為に訪れたお客様の情報、
　特別メニュー等についてスタッフ全員に情報共有を行う。
‐レストランへ訪れたお客様への出迎え・挨拶を通しパーソナルなサービス提供に努める
‐スタッフのトレーニングやモチベーションを上げる取り組み
■サービス向上
‐ゲストコメントを通しシェフやF&Bダイレクターと共に、ゲストニーズを捉え改善する
‐レストランにおけるキャンペーンやイベントのの作成・実施
‐競合分析を行う
‐顧客のデータベースを管理し、パーソナルサービスに努める
‐コスト・フォアキャストの管理
‐人員計画と部門の予算をダイレクターと共に作成、管理

At ANA InterContinental Tokyo, we are currently seeking a Restaurant Manager.
The hotel is home to 12 distinctive restaurants and bars, and you will be entrusted with the management and operation of one or more of these outlets.

From long-standing restaurant and much-loved dining venues, to elegant afternoon tea and vibrant entertainment-style restaurants, our property offers guests a wide variety of culinary experiences.

In this role, you will be responsible for upholding service standards, managing costs, and creating an exceptional dining environment that exceeds guest expectations.

We warmly welcome candidates who are passionate about delivering memorable moments, and who are ready to demonstrate strong leadership at the forefront of restaurant operations.

A little taste of your day-to-day:
• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
• Adhere to opening and closing procedures
• Adhere to bill paying procedures
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
• Personally meet and farewell a minimum of 80% of your customers
• Encourage and motivate staff to provide optimum service during all shifts
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
• Develop and implement Promotions Calendar for F&B products in restaurant
• Manage special event concepts
• Anticipate market changes and review operations when necessary
• Conduct competitor analysis
• Create positive publicity opportunities
• Manage customer database and utilize effectively
What We need from you:
• 4+ years’ related experience, including management experience • Must speak local language • Must obtain certifications or permits as required by local governmental agencies.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.