Job Description

The Peninsula London is pleased to announce that we are seeking an F&B Reservations Executive who will report to the F&B Leadership Team. This role will oversee all F&B Reservations operations, ensuring seamless guest experience, optimal table inventory management and maximum revenue generation. This role will drive strategic reservation practices, enhancing guests personalization whilst aligning with The Peninsula Principles.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Lead and manage the F&B Reservations function, ensuring exceptional service standards, operational efficiency, and full alignment with brand expectations
• Develop and execute strategic reservation and table management practices to maximize covers, optimize seating, and drive revenue across all F&B outlets
• Analyze reservation trends, guest behaviors, and no-show/cancellation patterns to implement effective revenue optimization and protection strategies
• Drive guest profile enrichment and pre-arrival engagement, ensuring a highly personalized, anticipatory service approach in line with luxury hospitality standards
• Build and maintain strong relationships with hotel concierges and external luxury concierge networks to maximize F&B covers and attract high-value guests in line with target guest profiles

General Requirements

• Experience with customer service techniques and reservation within a similar work environment
• High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems
• Passion and appreciation of quality luxury hotel service with exceptional communication skills
• Excellent time management and organization, highly adaptable, naturally positive
• Flexibility and capability of working under pressure

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.