Job Description

F&B Premium Manager

Department: Premium Hospitality

Employment Type: Permanent

Location: Co-op Live

Reporting To: Senior Premium & Events Manager

The Premium Manager is responsible for leading the delivery of exceptional food and beverage operations across Co-op Live's premium hospitality spaces during live entertainment events.

Reporting to the Senior Premium & Events Manager, the role is responsible for ensuring every premium guest receives an outstanding hospitality experience through operational excellence, strong leadership and exceptional service standards. Working closely with culinary, logistics and operational teams, the Premium Manager will lead and develop high-performing teams while driving commercial performance, maintaining compliance and continuously enhancing the premium guest experience.

Day to Day Key Responsibilities

Lead the delivery of premium food and beverage operations across live entertainment events at Co-op Live.
Inspire, coach and develop high-performing hospitality teams to deliver exceptional guest experiences.
Ensure premium hospitality areas are fully prepared and operationally ready for every event.
Drive commercial performance through effective labour management, stock control and operational efficiency.
Champion outstanding guest service, continuously improving the premium experience through feedback and innovation.
Work collaboratively with Culinary, Logistics and Event Operations teams to deliver seamless events.
Support recruitment, onboarding and the ongoing development of your team.
Ensure compliance with food safety, health & safety, licensing and company standards.
Use operational data and reporting to identify opportunities for continuous improvement.
Support the delivery of special events and contribute to the continued success of Premium Hospitality at Co-op Live.

Skills, Knowledge & Expertise

Essential

Proven experience managing premium hospitality or high-volume food and beverage operations.
Experience leading operational teams within a stadium, arena, live events or similar fast-paced hospitality environment.
Demonstrable experience leading, coaching and developing high-performing teams.
Strong commercial awareness with experience managing labour, costs and operational performance.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong communication and interpersonal skills with the ability to influence and build relationships at all levels.
Experience using Microsoft Office, EPOS and workforce management systems.
Good understanding of food safety, allergen management, COSHH and licensing legislation.
Level 2 Food Safety qualification (or equivalent).
Personal Licence holder, or willingness to obtain one.

Desirable

Experience working within premium hospitality at a live entertainment venue, arena or stadium.
Experience supporting venue openings or large-scale mobilisation projects.
Knowledge of workforce scheduling systems such as Planday or similar.
Experience using guest insight and operational data to drive continuous improvement.
First Aid qualification.
Knowledge of the Manchester hospitality and live entertainment market.

Why Join Us?

Private Medical Insurance (Vitality) – including Virtual GP access and rewards
Group Life Assurance – 4x salary paid to your nominated beneficiary
Birthday Day Off – an extra day to celebrate
Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
Employee Assistance Programme & Wellbeing Platform – including counselling support
Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
Company Pension Scheme
Generous Holiday Allowance – plus bank holidays
Career Development Opportunities – with progression across the campus

About Pinpoint Applicant Tracking System

Pinpoint is the ATS that simplifies complex hiring for organizations managing multiple types of hiring.

There are hundreds of ATSs on the market, and they all say the same thing: they’ll help you fill positions on time, with the right people, without blowing your budget.

But what it takes to achieve all those great outcomes can look very different across your organization—recruiting across very different locations, cultures, or groups of candidates.

Most ATSs make this complexity harder to manage, not easier. They’re often optimized for just one hiring stream or one set of stakeholders, so the rest have to compromise.

Pinpoint is different. Whether you need to recruit across different cities or countries, desk-based and desk-less workers, or early career and experienced professionals—Pinpoint can help with that.

Industry

IT & Software

Company Size

51-200 employees

Headquarters

United Kingdom, GB

Year Founded

2017

Website

pinpointhq.com

Social Media