Job Description

The F&B Outlet Supervisor is responsible for overseeing the day-to-day operations of the assigned food and beverage outlet, ensuring excellent guest service, efficient operations, high-quality standards, and maximum guest satisfaction. The position provides leadership and guidance to the F&B team during each shift, ensuring that hotel standards, service procedures, hygiene requirements, and company policies are consistently followed. The Supervisor also supports the Outlet Manager in achieving departmental revenue, cost-control, and guest satisfaction objectives.

YOUR DAY-TO-DAY:

• Supervise the daily operation of the assigned F&B outlet and ensure smooth service throughout the shift.
• Ensure the outlet is properly prepared before opening and appropriately closed after service.
• Allocate duties and workstations to team members according to business levels and operational requirements.
• Monitor guest flow, table allocation, service sequence, and overall outlet efficiency.
• Ensure all food and beverage products are served according to established quality and presentation standards.
• Monitor stock levels and coordinate with relevant departments to ensure product availability.
• Assist with inventory, requisitions, receiving, storage, and stock control procedures.
• Monitor operating equipment and ensure proper handling and maintenance.
• Ensure the outlet is clean, organized, and maintained according to hotel standards.
• Deliver friendly, professional, and personalized service to all guests.
• Welcome guests and ensure their needs are anticipated and addressed promptly.
• Handle guest feedback and complaints professionally and seek appropriate solutions.
• Follow up with guests to ensure satisfaction and encourage positive experiences.
• Maintain strong knowledge of the outlet's menu, beverages, promotions, and hotel facilities.
• Promote appropriate food and beverage offerings, upselling opportunities, and promotions.
• Brief the team before each shift regarding reservations, VIP guests, promotions, special events, and operational requirements.
• Coach, train, and motivate team members to consistently achieve service standards.
• Monitor employee performance and provide constructive feedback.
• Support the onboarding and training of new team members.
• Encourage teamwork, professionalism, and positive communication within the department.
• Ensure grooming, punctuality, attendance, and personal hygiene standards are maintained.
• Assist the Outlet Manager with performance evaluations and staff development.

WHAT WE NEED FROM YOU:

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Minimum 2–3 years of experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.
• Previous supervisory experience in an F&B outlet is preferred.
• Strong knowledge of restaurant and beverage service standards.
• Good understanding of food safety and hygiene practices.
• Familiarity with POS systems and basic F&B reporting.
• Good communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and public holidays.

WHO WE ARE

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?