Job Description

Your role will be included but not limited to:

• Welcome and escort guests with warmth, elegance, and professionalism, creating a lasting first impression.
• Manage reservations, VIP bookings, and special requests with accuracy, discretion, and attention to detail.
• Coordinate seating arrangements strategically to ensure a smooth service flow and an elevated guest experience.
• Communicate effectively with restaurant management, service, and kitchen teams to anticipate and meet guest expectations.
• Maintain a polished and inviting reception area that reflects the restaurant’s luxury standards.
• Monitor table availability and waiting times, ensuring guests are attended to with care and transparency.
• Personalize the guest journey by recognizing returning guests, special occasions, and preferences whenever possible.
• Confidently share information about signature dishes, seasonal menus, and exclusive events.
• Uphold brand standards, grooming guidelines, and service excellence at all times.
• Maintain accurate guest profiles and reservation records to support repeat business and loyalty.
• Contribute to maximizing occupancy and revenue through efficient reservation management and strategic table planning.
• Support management with administrative and operational tasks to ensure flawless daily operations.

What We Need from You:

• Previous experience as a Hostess or in a guest-facing role within a restaurant or hotel environment; fine-dining experience is preferred.
• Excellent communication skills and a professional, polished appearance.
• Proficiency in Arabic is a plus.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Friendly, confident, and genuinely guest-focused demeanor.
• Familiarity with reservation systems is an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.