Job Description

Odawa Casino Resort

Job Title:F&BHostess

Reports ToF&B Services Supervisor

Department:Sage

Minimum Pay Rate$16.00

JobCode:FBHS

Pay Grade:FB3

DateWritten:07/31/2008

LastUpdate:06/252025

The F&B Hostess provides prompt, efficient, and friendly customer service to guests in our Fine Dining venues.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Greetall guests in a friendly, open manner and provide prompt, courteous service
• Smile and make eye contact, greet, welcome and invite our guestsback.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Engage guests with friendlyconversation.
• Recite dailyspecials.
• Accommodate guestreservations.
• Keep reservation book neat, organized and up todate.
• Work with central reservations to accommodate guest requests.
• Work with VIP hosts to accommodate our players and specialrequests.
• Get to know guests and preferences for seating and certain menuselections.
• Escort guests to table with menus; return menus to podium asneeded.
• Keep the podium neat and organized and inform management when supplies areneeded.
• Keep menus in good repair and inform management when they need to bereplaced.
• Utilize Restaurant yieldingsystem.
• May utilize Microssystem.
• Inform servers of filled or empty tables; may pour water or run for additional fooditems.
• Assist servers asnecessary.
• Help resolve guest issues ifrequested.
• Maintain professional grooming and appearance according to the established grooming and appearance policies
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Perform all other duties as assigned within the scope ofthe position.

SystemAccess: Agilysys InfoGenesis, Synkros, MICROS POS System andKonami

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our TeamMembers.
2. A warm reception, welcoming environment, and friendlyatmosphere.
3. An optimal entertainment experience through exceptionalservice.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect,Bravery, Honesty, Humility, andTruth.
5. A contribution and connection to thecommunity.

Minimum Qualifications:

• Excellent customer serviceskills.
• Reliable andconscientious.
• Strong understanding of gourmet diningatmosphere.
• Must be able to meet physical requirements of bending, kneeling, and reaching, and be able to be on feet for long periods oftime.
• Must be able to handle busy periods during peak servicetimes.
• Must be flexible with shift and daysoff with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of theposition.
• Exposure to loud and continual noise levels and a smoke-filledenvironment.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming RegulatoryCommission and be able to serve in the position under any other applicable law

Preference: Applies to Native Americans in accordance with applicable tribal law.