Job Description

The position is responsible for supporting the F&B Manager and outlet managers in daily departmental operations, sales development, reservation management, marketing promotions, and administrative coordination. The role focuses on generating business opportunities, maximizing outlet revenue, maintaining client relationships, coordinating with internal departments, and supporting financial and cost control activities in accordance with Hilton brand standards and hotel procedures.

• Support the F&B Manager in departmental administration, operational coordination, and daily activities.
• Manage outlet reservations, group dining enquiries, private functions, and special event bookings.
• Drive revenue through sales activities, upselling, cross-selling, promotional campaigns, and client relationship management.
• Coordinate festive promotions, menu launches, marketing initiatives, and guest engagement activities.
• Develop and maintain relationships with corporate clients, event organizers, travel partners, and repeat guests.
• Liaise with hotel departments to ensure smooth booking arrangements and guest satisfaction.
• Maintain accurate reservation records, guest databases, sales trackers, and corporate contact lists.
• Prepare departmental reports, sales performance analysis, booking trends, and promotional results.
• Monitor guest feedback and support service improvement initiatives and departmental objectives.
• Coordinate site inspections, client presentations, and familiarization visits.
• Assist with training coordination, documentation, and compliance with Hilton brand standards, food safety, hygiene, and hotel policies.
• Follow up on maintenance requests to ensure outlet readiness and operational efficiency.
• Assist with budget forecasts, capital expenditure requests, operating expenditure submissions, and cost control activities.
• Liaise with Finance and Purchasing on invoices, purchase requisitions, purchase orders, supplier quotations, and payment documentation.
• Perform other administrative and operational duties as assigned by the F&B Manager.
• Diploma or degree in Hospitality Management, Business Administration, Sales and Marketing, or a related field.
• Previous experience in food and beverage operations, sales coordination, reservations, or hotel administration is preferred.
• Strong communication, interpersonal, customer service, and negotiation skills.
• Good organizational, coordination, and time management abilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong numerical, analytical, and reporting skills, with basic knowledge of budgeting and cost control.
• Ability to manage multiple tasks, meet deadlines, and work in a fast-paced hotel environment.
• Proactive, detail-oriented, and customer-focused, with a strong sales and revenue-driven mindset.
• Good command of written and spoken English; additional languages are an advantage.