Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

ESSENTIAL JOB FUNCTIONS:

LEADERSHIP & TALENT MANAGEMENT

• Direct all staffing functions including recruitment, interviewing, hiring, performance evaluations, coaching and corrective action
• Provide strong day-to-day leadership to F&B managers, supervisors and associates to ensure alignment with hotel standards and organizational goals.
• Establish a culture of continuous learning by implementing comprehensive training and development programs across all food and beverage departments.
• Conduct effective pre-shift briefings and ensure teams are fully informed on menu updates, service expectations and operational priorities.
• Foster a positive, collaborative work environment that promotes accountability, professional growth and high service standards.

FINANCIAL MANAGEMENT

• Develop, implement, and monitor labor schedules, staffing plans and productivity metrics to meet financial targets.
• Oversee cost-control measures in accordance with Crescent standards, including food, beverage, labor, inventory and waste management.
• Participate in annual budgeting and ongoing forecasting processes for all food and beverage outlets.
• Review financial reports regularly to assess revenue performance, cost variances and profitability opportunities.
• Oversee outlets in achieving predetermined financial objectives through strategic planning, menu engineering, merchandising and promotional initiatives.

GUEST SERVICE EXCELLENCE

• Maintain a high level of guest satisfaction by regularly reviewing service feedback, guest scores and operational trends.
• Identify service gaps and implement action plans to elevate the guest experience across restaurants, bar/lounge, room service and banquet operations.
• Ensure menus, presentations, and service delivery reflect current industry trends and exceed guest expectations.
• Develop creative service concepts, signature programming, and seasonal promotions that enhance the overall dining experience.

OPERATIONAL OVERSIGHT

• Provide strategic direction and operational oversight for all F&B sub-departments, including restaurants, bar/lounge, room service, banquets, kitchens and stewarding.
• Clearly define and delegate roles, responsibilities, and decision-making authority to ensure operational efficiency throughout all outlets.
• Ensure cash handling, inventory processes, and liquor control procedures are consistently executed by all team members.
• Utilize modern management tools such as standardized recipes, portion specifications, purchasing guidelines, forecasting models, and production control systems.
• Coordinate with culinary leadership on menu development, production standards, and service flow to ensure operational excellence.

COMPLIANCE & ADMINISTRATION

• Ensure adherence to all corporate, federal, state, and local regulations related to food safety, sanitation, and the service of alcoholic beverages.
• Maintain accurate and timely administrative documentation, including financial reporting, quality assurance logs, labor forecasting, and departmental meeting records.
• Demonstrate reliable attendance and schedule flexibility in alignment with business needs.
• Safeguard the hotel’s brand standards and Crescent policies through consistent operational audits and staff coaching.
• Perform additional duties and responsibilities as assigned to support hotel objectives.

Minimum 5–7 years of progressive Food & Beverage leadership experience in a full-service hotel, luxury restaurant group, or equivalent hospitality environment.