Job Description

Your day to day

People

• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions.

• Maintain at all times the highest standards of social skills.

• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals

• Greet visitors and colleagues, handle their inquiries, and direct them to the appropriate persons according to their needs.

• Locate and attach appropriate files to incoming correspondence requiring replies.

• Open, read, route and distribute incoming mail and other material, and prepare answers to routine letter.

• Effectively carry out service recoveries or charge our colleagues to do so to ensure guest’s satisfaction.

Responsible Business

• Operate office equipment such as copy machines, phone systems, and use computers for spreadsheet, word processing, database management and other applications.

• Complete forms in accordance with company procedures.

• Compose, type and distribute meeting notes, routine correspondence and reports.

• Set up and maintain paper and electronic filling systems for records, correspondence and other materials.

• Be fully conversant with all health and safety, fire and emergency procedures

• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activites

• Report any maintenance faults following the required steps.

Accountabilities

• In this role I will behave in a professional manner and set an example for all. I will abide by company principles, core values, best practices guidelines and objectives. While respecting other cultures and nationalities and projective a positive and proactive position to help build and maintain a strong team.