ESSENTIAL DUTIES
• Check Deli for proper cleanliness and set up upon arrival.
• Obtain and assume responsibility for your bank. Handle cash transactions accurately , quickly , carefully and responsibly ( approximately one minute per transaction
• Control guest checks to prevent loss, theft or mishandling. Follow property procedures with regard to check issuance and control
• Check Micros machines to make sure they are set to the proper menu
• Keep all tables and chairs out side Deli clean and presentable at all times
• Keep front entrance of Deli clean and presentable at all times
• Provide hotel and guest with proper documentation of all food and beverages transactions to maximize revenues and minimize overages and shortages
• Report any problems that may occur with service or a guest complaint to management
• Have complete knowledge of daily hotel events and hours of operation
• Collect payment from guest. Accurately and efficiently count and give change to guest. Ensure correct amount of cash is given on money transactions
• Maintain good telephone techniques
• Have complete knowledge of micros system
• Accurately and efficiently fill out reports, vouchers, forms, etc, to document daily transactions and provide accounting with necessary shift information. Follow hotel/accounting procedures in reconciling shift deposit
• Maintain a clean and appealing facility in compliance with health code and safety standards
• Prepare for the next shift by restocking adequate items in each shelf. Supply of single paper roll, pens, staples, etc. at cashier station
• Assist in taking Deli Cook orders when necessary
• Be well versed in knowledge of micros system
• Be familiar with hotel facilities and their location and hours of operation or where direct guest to find this information. Know directions to get to hotel
• Provide positive, professional guest contact. Answer guest’s questions and solve guest’s problems and complaints promptly. Make guest feel welcomed
• Ensure all bakery and dairy items are fresh and not out of date
• Assure that sufficient supplies of necessary service are available to maintain adequate stock ( coffee cups , lids , napkins , sugar , etc )
• Ensure that proper communications take place between room service personnel and kitchen Deli Attendant
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
