Job Description

Mandarin Oriental, Desaru Coast is looking for a F&B Captain to join our Food & Beverage Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The F&B Captain is responsible for overseeing the smooth operation of an assigned section or service area within the restaurant or outlet. The role provides guidance and support to F&B colleagues, ensures consistent delivery of exceptional guest service, and maintains the highest standards of food, beverage, hygiene, and service in accordance with the hotel's luxury standards.

As F&B Captain you will be responsible for the following duties:

Guest Service

• Welcome and engage with guests in a warm, professional, and personalized manner.
• Ensure guests receive attentive, efficient, and seamless service throughout their dining experience.
• Take food and beverage orders accurately and provide recommendations based on guest preferences.
• Demonstrate thorough knowledge of menus, ingredients, preparation methods, beverages, and current promotions.
• Anticipate guest needs and proactively respond to requests.
• Handle guest feedback and complaints professionally and escalate matters to the Outlet Manager when necessary.
• Ensure all special requests, dietary requirements, allergies, and guest preferences are communicated accurately to the relevant team members.
• Conduct regular table checks to ensure guest satisfaction throughout the meal.

Section & Service Management

• Take responsibility for the smooth operation of the assigned section during the shift.
• Ensure tables are properly set and maintained according to outlet standards.
• Coordinate the timing of food and beverage service with the Kitchen and Bar.
• Ensure orders are served accurately, promptly, and according to established standards.
• Monitor table status and coordinate with the service team to maintain efficient table turnover.
• Conduct quality checks on food and beverages before they are presented to guests.
• Ensure clearing, resetting, and mise en place are completed efficiently.
• Assist with opening and closing procedures according to departmental SOPs.

Team Supervision & Leadership

• Guide, coach, and support F&B colleagues in delivering consistent service standards.
• Allocate tasks and assist in coordinating the team during the shift.
• Provide on-the-job training and share product and service knowledge with junior colleagues.
• Monitor colleagues' adherence to service standards, grooming, hygiene, and departmental SOPs.
• Lead by example and promote a positive and professional working environment.
• Communicate operational updates, guest preferences, and special requirements during briefings.
• Assist the Outlet Manager with daily operational matters when required.

Guest Experience & Brand Standards

• Deliver service in accordance with Mandarin Oriental's luxury service standards and the hotel's service philosophy.
• Recognize VIPs, repeat guests, and special occasions and ensure appropriate service arrangements are made.
• Create personalized and memorable experiences through attentive and thoughtful service.
• Maintain a strong knowledge of the hotel's facilities, outlets, activities, and services to assist guests with enquiries.
• Support the outlet in achieving guest satisfaction and service quality targets.

Hygiene, Safety & Compliance

• Ensure compliance with food safety, hygiene, HACCP, and health and safety requirements.
• Maintain high standards of cleanliness and organization within the assigned section and service areas.
• Ensure proper handling and storage of food and beverage products.
• Report any hygiene, safety, maintenance, or equipment issues to the supervisor promptly.
• Ensure all departmental policies and SOPs are consistently followed.

Stock & Cost Control

• Monitor the availability and proper use of operating supplies, tableware, and equipment.
• Minimize wastage and ensure appropriate portion control and product handling.
• Assist with stocktaking and inventory checks when required.
• Report shortages, breakages, or discrepancies to the supervisor.
• Support the outlet in achieving departmental cost-control objectives.

As F&B Captain, we expect from you:

Educational Background

• Minimum 2–3 years of experience in Food & Beverage, preferably within a luxury hotel, resort, or high-end restaurant.
• Previous experience as an F&B Captain, Senior Waiter/Waitress, or equivalent supervisory role is preferred.
• Diploma or certificate in Hospitality, Food & Beverage, or a related field is an advantage.

Skills

Strong knowledge of restaurant service, food and beverage products, and service standards.

Good command of English; additional languages are an advantage.

Excellent communication and interpersonal skills.

Strong guest-service orientation with a passion for hospitality.

Confident in guiding and coaching junior colleagues.

Able to work effectively under pressure in a fast-paced environment.

Willing to work shifts, weekends, public holidays, and according to operational requirements.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?