Job Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a professional and attentive F&B Butler to join our luxury resort team in the beautiful island of Phu Quoc, Vietnam. As an F&B Butler, you will be responsible for providing exceptional food and beverage service to our discerning guests, ensuring their utmost satisfaction and comfort throughout their stay.

• Deliver personalised food and beverage service to guests in their rooms, suites, and designated areas of the resort
• Anticipate and fulfil guest needs, maintaining the highest standards of customer service at all times
• Present and explain menu items, make recommendations, and answer questions about food and beverages
• Prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks
• Assist with in-room dining set-up and clearance
• Maintain cleanliness and organisation of service areas and equipment
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
• Handle guest inquiries and special requests with professionalism and efficiency
• Adhere to all food safety and hygiene standards
• Maintain accurate records of guest preferences and special requirements
• Participate in training sessions to enhance product knowledge and service skills

Qualifications

• Previous experience in luxury hospitality or fine dining, preferably in a butler service or similar role
• Excellent customer service skills with a strong focus on anticipating and meeting guest needs
• Thorough knowledge of food and beverage service standards and etiquette
• Proficiency in handling various service equipment and tools
• Strong communication skills in English; additional languages are advantageous
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Excellent time management and organisational skills
• High school diploma or equivalent; higher education in hospitality is advantageous
• Food safety certification (preferred)
• Wine and beverage knowledge certification (preferred)
• Understanding of luxury hospitality standards and practices
• Knowledge of international cuisines and beverages
• Ability to work in a tropical resort environment and adapt to local conditions
• Flexible attitude towards working hours, including evenings, weekends, and holidays

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.