Job Description

Position: F&B Attendant

Department: Food & Beverage

Provides beverage service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service.

Duties and Responsibilities:

• Ensures food and drink are delivered accurately and in a timely manner to guests.
• Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
• Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
• Makes guests feel appreciated through actions; offers assistance before it is requested.
• Anticipates guests’ needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.
• Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
• Teams with others to maintain an effective atmosphere and an efficient food and beverage service.
• Complies with State alcohol serving requirements.
• Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
• Demonstrates positive, interpersonal skills with guests and team members.
• Functions as a supportive team member during shifts.
• Performs other job-related duties as assigned.
• Provide fast (20 minutes or less round time), friendly, courteous, professional food and beverage service to casino guests.
• Picks up empty glasses and returns them to the proper area.
• Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
• Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Works in assigned area, cleaning and sanitizing tables, restocking, and returning trays and soiled plates to proper areas.
• Checks tables and dining room at start of shift to ensure that area is prepared to meet guest needs; cleans and/or sets tables and fills condiments where needed.
• Must possess a cooperative and friendly nature.
• Ability to communicate and follow directions effectively.
• Must present a clean and well-groomed appearance.
• Must possess sound, mature judgment, and monitor guests’ consumption of alcoholic beverages and intervening as necessary following alcohol awareness guidelines.
• Follow and practice all alcoholic beverage laws, policies, and regulations.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to lift, carry, and transport materials and/or equipment frequently up to 40 pounds, with or without reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach high areas, stoop, pull, push, kneel, squat, twist, grip, and bend for duties.
• Must be able to work at and travel to all CDS properties.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests and team members positively and professionally.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Knowledge of applicable health standards and workplace safety procedures.
• Knowledge of applicable laws and regulations as well as Casino Del Sol internal controls, policies, and procedures.
• Skill in developing and maintaining good working relationships.
• Strong communication and guest service skills.
• Good communication and interpersonal skills.
• Skill in providing exceptional guest service and a desire to provide leadership to position the property to achieve excellence in service and quality.
• Ability to communicate effectively.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work in a fast-paced work environment.
• Ability to stand and walk for long periods of time.
• Ability to work effectively in a team environment with minimal supervision.
• Ability to exercise independent judgment.
• Ability to demonstrate a track record of reliability, responsiveness, and punctuality.
• Ability to communicate and follow directions effectively.

Minimum Qualifications:

• Experience in the food service industry.
• Inventory control experience.
• Must obtain valid food handler’s and alcohol awareness cards within 90 days of employment.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain, and retain a valid gaming license/background check.

Preferred Qualifications:

• High School or General Equivalency Diploma
• Six (6) months of restaurant busser or food attendant.
• Bilingual (English/Spanish).