Job Description

Your day-to-day

FINANCIAL RETURNS

Assist with the preparation of functions and service

Attends and participates in daily briefings and other meetings as scheduled

Comply with Time and Attendance Policies

PEOPLE

Assist with the preparation of an outlet for service including

To assist the Restaurant Managers with the delivery of F&B service in accordance with departmental standards and procedures.

Establishes and maintains effective employee working relationships

Communicates with the Outlet/Restaurant Manager any difficulties, guest comments and other relevant information.

-Cleaning of equipment

-Sorting of stores equipment

-Cleaning and maintaining glassware for service

-Cleaning and maintain flatware for service

-Cleaning and maintain china for service

-Preparing waiter stations

-Preparing buffet service

-Preparing service equipment and materials

-Assisting with table preparation

GUEST EXPERIENCE

Interacts with guests in each of the outlets to solicit comments.

Actively participate in training and development programs and maximize opportunities for self-development

Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Demonstrate service attributes in accordance with industry expectations and company standards including:

Being attentive to Guests

Accurately and promptly fulfilling Guests requests

Anticipate Guests needs

Maintain a high level of knowledge which affects the Guest experience

Demonstrating a ‘service’ attitude

Taking appropriate action to resolve guest complaints

RESPONSIBLE BUSINESS

Mise-en Place and Food Preparation

Assist with receiving and storage of goods

Clean and maintain equipment and premises

Maintain hygienic standards and procedures

Assist with cellar operations

Mini Bar duties including:

Filling mini-bar trolleys

Checking used stock against issued stock

Replacement of stock in accordance with mini-bar procedure

Recording of replacement of stock

Billing procedures in line with hotel policy

Ordering of mini-bar items

Storing of mini-bar items

Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

Comply with Company Grooming Standards

What we need from you

Preferably with a University degree

At least two years in Hotel & Restaurants capacity

Excellent English skill, both oral and written

Presentable and a team player

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner