• To ensure that at all times the service sequence in the restaurant is followed.
• To seat the guests and present them with the menus.
• To take F&B orders from the guests in the standard manner and should be able to offer suggestions.
• Conduct cash handling.
• Responsible for the maintenance of service equipment
• To know all the reservations of the day.
• To coordinate with the respective kitchens
• To be very well versed with menu pricing and to know the basic methods of preparing the dishes and the ingredients.
• To know all the events of the day.
• To meet all the guests before the event and check the details
• To identify regular customers and VIP accounts.
• To make efforts to minimize food costs and other related costs
• To solicit feedback from event coordinator on the quality of food/service after every function.
• Participate in any training and / or development programs.
• Project a positive and motivated attitude.
• Handle guest or other TM’s inquiries in a courteous and efficient manner.
• Report all guest complaints or problems to immediate superior
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
