Job Description

Relais & Chateau at Thornbury Castle are seeking a Food and Beverage Assistant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

• £29,000 - £33,000 per annum.
• Additional share of the service charge and tips paid every month (approx. 2-3K per year).
• Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
• Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
• Take accountability for all F&B operations in the absence of the F&B Operations Manager.
• Service experience at 2/3 rosette level.
• Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
• Answer all queries about the menu, including the drinks menu, and make suggestions.
• Take ownership of guests’ requirements and food allergies.
• Handle guest queries and complaints in a professional, calm and positive manner.
• Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
• Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
• Supervise work in the department at all levels.
• Develop and train new and existing staff on hotel standards and procedures.
• Make sure the financial and HR procedures are in place and maintained in the department.

Qualifications

• Experience of working in a Relais and Chateaux or Rosette restaurant.
• Have a sound knowledge of traditional cocktails, wine and spirits (qualification preferable).
• Excellent personal presentation.
• Dedicated team player with strong communication skills.
• A calm, mature approach.
• Natural passion and flair for the industry.
• Ambition to succeed at the highest levels.

Additional Information

• 28 days holiday including bank holidays
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months’ probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking