Job Description

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Job Description: Conversion SME (Manager)

Position Title: Manager – Conversion Subject Matter Expert (Life Insurance & Annuities Policy Administration Transformation)

Function: Insurance

Location: Bangalore / Chennai / Coimbatore / Kochi / Kolkata / Noida /Hyderabad / Pune / Trivandrum

Role Summary

The Conversion SME will own the end-to-end data and policy conversion strategy for a Life & Annuities policy administration system transformation (e.g., legacy platform to FAST/Majesco/OIPA/FINEOS target). This role bridges business, actuarial, and technical teams to ensure accurate, compliant, and auditable migration of in-force policy data, values, and transaction history from source to target systems.

Key Roles & Responsibilities

Conversion Strategy & Governance

• Define the end-to-end conversion approach: crosswalk methodology, data mapping standards, tolerance thresholds, and reconciliation framework between legacy and target platforms.
• Own the conversion playbook — cutover strategy (big-bang vs. phased/wave-based), fallback/rollback plans, and freeze-period governance.
• Establish data lineage documentation and version-controlled mapping specs for audit and regulatory traceability.

Business & Technical Bridge

• Translate legacy policy administration rules (billing, values, riders, beneficiaries, agent/commission structures) into target system configuration requirements.
• Partner with actuarial, IT, and QA teams to validate converted policy values (cash value, reserves, death benefit, surrender values) against source-of-truth calculations.
• Lead root-cause analysis on conversion breaks/exceptions and drive remediation with configuration or ETL teams.

Data Mapping & Rules Definition

• Author functional specifications for field-level, transaction-level, and history conversion (policy, billing, claims-in-progress, agent/commission, correspondence).
• Define exception handling rules for non-standard policies, riders, or legacy product variants that don't map cleanly to the target chart of accounts/product model.
• Validate mapping specs with source system SMEs and target platform configuration leads.

Testing & Reconciliation

• Design and oversee conversion test cycles (mock conversions, parallel runs, dress rehearsals) and define pass/fail acceptance criteria.
• Own policy-level and aggregate-level reconciliation reporting (financial tie-outs, record counts, value tolerances) presented to governance/steering forums.
• Sign off on conversion readiness gates ahead of each cutover wave.

Team & Stakeholder Management

• Lead and mentor a pod of conversion analysts/testers (onshore/offshore); manage workload, quality, and delivery timelines.
• Act as primary conversion point of contact for client business owners, actuarial, compliance, and IT conversion teams.
• Present conversion status, risk, and exception dashboards to steering committee/PMO.

Compliance & Risk

• Ensure conversion approach aligns with regulatory requirements (state filings, policyholder notification rules, NAIC/IFRS 17 where applicable).
• Maintain audit trail documentation sufficient for internal audit and regulatory examination.

Must-Have Skills

Category

Requirement

Domain

9

Platform

Hands-on conversion experience on at least one target PAS: FAST, Majesco, OIPA, FINEOS, or equivalent legacy modernization platform

Conversion-specific

Prior experience in at least one full PAS conversion/migration cycle — mapping, mock conversions, parallel testing, cutover

Data

Strong SQL skills; experience with data mapping/ETL concepts; policy value reconciliation (cash value, reserves, COI, fund values for annuities)

Documentation

Ability to write field-level functional specs, mapping documents, and test scripts to consulting-grade standards

Delivery

Experience managing a pod, sprint/wave-based delivery, and reporting into a governance/PMO structure

Regulatory

Familiarity with state insurance regulations, policyholder notification requirements, and IFRS 17/statutory reporting impacts on conversion

Preferred Skills

• Prior Big 4/IT Service Company or systems integrator consulting background
• Experience with both Life and Annuities product lines (not just one)
• Exposure to agile delivery frameworks (Scrum/SAFe) in a conversion pod context
• Group Benefits conversion exposure (cross-domain flexibility)
• Vendor-side experience (e.g., having worked at a FAST/Majesco/FINEOS implementation partner)

Credentials/Certifications (Preferred, Not Mandatory)

• LOMA certifications relevant to conversion/operations
• CSPO® / PMP® / Prosci (change management) for delivery-side credibility
• Platform-specific certifications (FAST, Majesco, FINEOS) where available

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