Fashion Repair Artisan is responsible for the aftersales service for CHANEL Fashion products including the repair and care related maintenance jobs. Closely working with Quality Control and After Sales Service executives as the contact window of CHANEL Boutiques to deliver high quality aftersales service, achieving target lead time and maintain the performance consistently.
Key Responsibilities:
Chanel Fashion Products Repair & Maintenance
- Quality control, cost and time for each repair done.
- Check that all nature of repairs undertaken are in line with CHANEL policy.
- Maintain good business communication and build good rapport with stake holders.
- Participate in the development of working tools and maintain regular stock count of tooling i.e. documents, tools and machinery etc.
- Collaborate with the rest of Fashion CASS team to achieve KPIs.
Responsible for Spare Parts/Accessories/Stock Management
- Undertake or delegate the quality control of parts received.
- Participate and contribute in regular spare-part inventory cycles.
- Order spare-parts through Quality Control and Aftersales Executives.
Person Specifications:
Academic/Professional Qualifications
Technical Certificate or Diploma is a plus.
Work Experience
- Working experience of handbags or costume jewelry repair/design is preferable.
- Equipped with past working experience for a premium/luxury Fashion brand is a plus.
Required Competencies
- AutonomyDiscretionTeamworkPassion for learningThoroughness/attention to detailHigh level of organizational ability
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
