Job Description

What you’ll do
• Lead the daily operation across Fashion, Home & Beauty, ensuring exceptional service,
strong commercial delivery and standout visual presentation.
• Support the other Store Manager to deliver the retail plan and drive performance across sales,
profit, standards and people.
• Step up to run the full store, keeping energy and focus high.
• Coach and develop Team Managers and colleagues to inspire customers, deliver new
collections and sell with confidence.
• Bring data and insight to life to identify opportunities and make quick, confident
commercial decisions.
• Champion digital adoption and omnichannel retailing, helping teams connect online
and in-store experiences for the customer.
• Set and maintain high standards in service, styling and presentation, always reflecting
the modern M&S brand.
• Build a diverse, motivated team that thrives on collaboration, pace and progress.
Who you are
• Experienced in leading large teams in a retail or visual-led environment.
• Passionate about style, product and creating great customer experiences.
• Commercially sharp, operationally strong and confident making fast decisions.
• A hands-on leader who brings energy, clarity and accountability to every shift.
• Skilled in coaching, feedback and development to get the best out of people.
• Digitally confident, with an eye for innovation and improvement.
• Adaptable, resilient and ready to step up when needed.
Style it. Shape it. Lead it. Be part of the new M&S.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

If you’re successful at the initial screening stage, you’ll be invited to attend a Raise the Bar assessment centre at our Marble Arch store. Assessment centres will take place on 15th, 16th and 17th September with three sessions running across the day Each session will last approximately two hours and will give you the opportunity to meet a range of key stakeholders and influential leaders from across the Division.

We’re hiring across all our London regions rather than an individual store, meaning successful candidates will be considered for various management opportunities across London offering variety, flexibility, and the chance to build a meaningful and significant career with M&S.

Make your mark with M&S. Apply today and be part of our transformation today.

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