Job Description

Step into a pivotal leadership role with CHANEL as we make history in Almaty — launching the CIS first Fashion boutique featuring W&FJ, alongside Fragrance & Beauty boutique. This is a great opportunity to shape the future of luxury retail in a dynamic and rapidly growing market.

BOUTIQUE'S METIERS @CHANEL EUROPE:

Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.

CONTEXT & ENVIRONMENT:

CHANEL boutiques are the heart of the brand’s progressive vision of style and beauty. The Fashion Boutique Manager is responsible for conveying the aesthetic of CHANEL each season to the brand’s clients and delivering a client journey that delights and inspires. Galvanising sales growth and driving efficiencies, the Fashion Boutique Manager inspires all elements of the Boutique teams to embody CHANEL’s vital behaviours, laying the foundation for the leaders of tomorrow. An integral part of the Fashion Boutique Directors community, the Fashion Boutique Manager contributes to the Fashion Europe Strategic Vision.

KEY PARTNERS:

Internally: Boutique Management, General Management, Learning, Visual Merchandising, Marketing, Europe Fashion Boutique Managers community, Merchandising teams

Externally: Luxury partners.

IN THIS METIER, WE ARE ENERGISED BY:

Leading teams across the Boutique to advance and evolve the business and individuals, within the framework of CHANEL’s vision of empowering women as the leader in progressive style and beauty.

• Meeting and exceeding business growth goals
• Leading and engaging the management team
• Supervising the front- and back-office teams: communicating the sales & client marketing policy, monitoring individual and collective objectives, encouraging team spirit, sharing knowledge, and encouraging collective collaboration and individual growth

Ensuring the bold future of the House and its employees by driving dynamic growth and innovative efficiencies.

• Driving the yearly Boutique roadmap and addressing the Boutique business challenges aligned with the House Strategy
• Implementing the Fashion Europe operational strategy
• Leading and coordinating all Boutique activities in line with the strategy and objectives and communicating these to the teams
• Controlling, monitoring, and sharing commercial, client, financial and budgetary indicators relating to the results of the Boutique and overseeing reporting
• Developing and coordinating sales to achieve commercial and client objectives within the budget and action plan
• Ensuring efficient stock management and the application of control procedures to anticipate and limit discrepancies
• Responsibility for the application of the Boutique Charter and Boutique procedures

Amplifying brand performance by communicating the aesthetic vision of CHANEL to boutique clients.

• Capturing the essence of each collection and conveying it in the buying assortment, according to budget and guidelines
• Ensuring the consistency of the product assortment with the Boutique Buying Strategy
• Increasing the aesthetic desirability of the Boutique with inspirational Visual Merchandising, driven by a close collaboration between VM, front- and back-office teams
• Taking an ambassadorial role by embodying CHANEL’s aesthetic, both internally and externally

Placing client engagement at the centre of the Boutique by embodying the Chanel Client Relational Promise and guaranteeing the ultimate client experience.

• Ensuring excellent client service according to the House standards, while creating a unique experience for each client
• Developing the Client Strategy with the Client Engagement plan
• Inspiring the team with a dynamic approach to clienteling, using in-person and digital tools to transform the client database into a thriving foundation for deep, authentic, and growing client relationships, while respecting CHANEL’s spirit of elegance and discretion

Utilising marketing, events, and services to develop and deepen client journeys; monitoring and responding to the results of these actions.

HOW WE CREATE AN IMPACT:

We contribute to leadership & people strength by inspiring the Boutique team and instilling an agile mindset to prepare future leaders.

We contribute to brand performance by ensuring the boutique environment and product assortment reflects the vision and spirit of CHANEL.

We contribute to client engagement by upholding an expectation-exceeding client journey.

We contribute to financial health by galvanising sales growth and driving efficiencies. Each has been carefully crafted to reflect a general expression of a metier @CHANEL EUROPE and therefore cannot entirely encompass the metier's full complexity. Moreover, owing to the unique character and context of each market, nuances may occur from a country to another.

KEY COMPETENCIES & REQUIREMENTS:

• Extensive at least 5 years’ experience in luxury retail management—with exposure to Fashion, W&FJ, and/or Fragrance & Beauty.
• Demonstrated ability to drive business growth and lead high-performing teams.
• Strong strategic, financial, and operational management skills.
• Client-centric mindset, with deep understanding of luxury service standards and clienteling.
• Exceptional communication, interpersonal, and ambassadorial abilities.
• Able to embody and represent CHANEL values, vision, and aesthetic in all interactions.
• Skilled in cross-functional collaboration and building partnerships in an international environment.
• Adaptable to the unique characteristics of the local market.
• Fluency in Russian and English required; proficiency in Kazakh is an advantage.