Job Description

Location: CHANEL Yorkdale Boutique (Holt Renfrew)

Reports to: Boutique Manager

Contract Full-time and permanent (existing position)

Your role @ CHANEL

As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL.

What impact you can create at CHANEL

Client Experience Excellence

• Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
• Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
• Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.

Sales Performance & Product Expertise

• Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
• Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
• Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.

Boutique Operations & Team Collaboration

• Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
• Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
• Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Brand Representation & Professionalism

• Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette at all times.
• Embody the sophistication and legacy of CHANEL through every interaction, establishing yourself as a trusted ambassador of the House.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What you will bring to the role

• Luxury Retail Experience: Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
• Expertise in Client Relations: A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded.
• Communication & Organizational Skills: Excellent communication skills, with the ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment.
• Professional Presentation: Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values.

You are energized by

• The rich history and heritage of the House of CHANEL and its commitment to craftsmanship, artistry, and timeless elegance.
• A deep passion for fashion and luxury, and a desire to share your expertise and inspire others through exceptional service.
• Building meaningful, collaborative relationships within a team that values inclusivity and mutual support.
• Cultivating an appreciation for culture, beauty, and the art of creating a memorable, personalized experience for every client.

What you will gain from this experience

• The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world.
• A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL.
• The chance to develop long-lasting relationships with a diverse clientele, enhancing your skills and expertise within the luxury retail industry.
• Comprehensive and flexible benefits to support you across your professional and personal life.
• Competitive salary: $60,000CAD annually + commission + bonus

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.
• Financial Security – A strong company pension plan and bonus program to help you plan for the future.
• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!
• Parental Support – A robust global parental leave policy to support you during life’s important moments.
• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.