Job Description

We are looking to have a full-time Oracle Functional (FAS) Support Specialist join our team! This position requires functional experience and will involve working hybrid from Markham, ON.

The FAS Support Specialist provides end user support in the identification and resolution of Oracle EBS and Oracle Cloud Invoicing issues, escalates and works with internal I.T. teams and vendor to resolve issues where required.

KEY DUTIES & RESPONSIBILITIES

Systems Support

• Oracle E-Business Suite users (including providing access to approved users based on established access policy).
• Analyze and define user specific information requirements in Oracle E-Business Suite.
• Act as a support analyst for resolving EBS production issues.
• Experience with Scrum and Agile methodology is a plus.
• Work with Technical resources to build the concurrent process.
• Should be able to juggle multiple priorities and work in a dynamic environment.
• Develop operating system scripts to automate backups, data transfers, monitoring is a plus.
• Provides direction and coaching to other IT staff.
• Work with business to manage demand/backlog for IT changes.
• Work with IT analysts/developers to track change request progress.
• Assists with requirements gathering and definition.
• Converts business functional requirements into change management documents and manages the lifecycle of change requests.
• Works with functional analysts/super-users to identify gaps and explore resolution options.
• Manages Concurrent Programs and Reports.
• Manages Concurrent Processing.
• Identifies, troubleshoots, and resolves Oracle EBS, Oracle Cloud Invoicing and Apex (is a plus) issues.
• Escalates and works with internal I.T. teams and vendor to resolve issues where required.
• Monitors incidents to ensure timely resolution in accordance to service level agreement.
• Logs issues and resolutions details into I.T. support system.
• Maintains documentation and prepares reports for audit support.

• Provides end user training on Oracle application modules.

Financial Transactions Processing

• Processes financial transactions within financial management information systems (i.e. Oracle EBS).

Client Reporting

• Generates and provides reports to internal and external stakeholders.

Testing and Quality Assurance

• Writes scripts and sets up test data for unit, performance (load, stress) and system integration testing, particularly packaged application configurations.
• Supports UAT.
• Collaborates with business leaders and other IT leaders in developing an architecture and application roadmap that cost effectively meets or exceeds the business requirements.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• Community college diploma or university degree in an I.T.-related field, preferably with 1-3 years demonstrated experience.
• Experience with Oracle financial management systems, an asset. Strong ability to learn information management systems quickly.
• Strong problem solving, analytical, determination and resolution skills.
• Ability to write application queries.
• Effective communication skills.
• Ability to exercise good judgment.
• High degree of customer service orientation.

This is a regular, full-time position with a salary range of $61,850 - $77,313 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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