Dairy Queen

Fan Relations Specialist

Dairy Queen  •  $15 - $16/hr  •  Winter Garden, FL (Onsite)  •  2 months ago
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Job Description

Now Hiring: Fan Relations Specialist – Elevate the Guest Experience! ??

Location: Dairy Queen

Starting Pay: $16/hour (Full-Time)

Are you passionate about exceptional customer service? Do you thrive in a fast-paced environment and love making people smile? Join our team as a Fan Relations Specialist and be the face of Dairy Queen’s commitment to unforgettable service!

About the Role

As a Fan Relations Specialist, you’ll play a critical role in delivering legendary service to every guest who walks through our doors. This is more than just a cashier or front counter job — it’s a customer engagement position designed to build fan loyalty and enhance the overall experience.

Key Responsibilities

  • Greet every guest with warmth and energy — create a “Wow!” experience.
  • Assist guests with orders and ensure 100% accuracy every time.
  • Resolve concerns or complaints with professionalism and empathy.
  • Maintain clean and welcoming guest areas, including dining room and restrooms.
  • Promote surveys and encourage feedback to help us grow.
  • Identify regular guests and personalize their experience.
  • Collaborate with the kitchen team to ensure smooth operations.

What We’re Looking For

  • Customer-first mindset — you genuinely care about people.
  • Minimum 1 year of experience in fast food or full-service dining.
  • Strong communication skills — friendly, clear, and professional.
  • Ability to stay calm under pressure and handle multiple priorities.
  • Willing to work evenings, weekends, and holidays as needed.
  • Positive attitude and team spirit — we work hard and have fun doing it!
  • Comfortable using a POS system and learning simple digital tools (e.g., surveys, scheduling apps).

Why Work With Us?

  • Starting at $15/hour with growth potential
  • Opportunities for advancement into shift lead or management
  • Employee recognition & monthly bonus opportunities
  • Flexible scheduling
  • Supportive team culture
  • Help shape the future of customer service excellence in quick-service dining

Ready to Join the Team?

Apply now and become part of a guest-focused culture that values your voice, your growth, and your commitment to excellence.

Submit your resume or stop by in-store to apply today!

Dairy Queen

About Dairy Queen

Here at the DQ® system, we believe that HAPPY TASTES GOOD®.

Our first location opened in Joliet, Illinois, 80 years ago. Since then we’ve grown to more than 7,000 DQ® locations in the U.S., Canada and 22 other countries.

Our restaurants offer a variety of sweet treats and crave-worthy eats that hold a special place in the hearts and minds of fans of all ages, including our signature BLIZZARD® Treat.

Guided by our vision to become the world’s favorite quick-service restaurant, we’re proud of the multinational company culture we’ve built while maintaining a small community feel. Our hardworking employees believe in our mission of creating positive memories for all who touch DQ.

Headquartered in Minneapolis, Minnesota, with offices in Canada and Singapore, our corporate employees support our independent franchisees from our corporate offices and field locations around the world.

Giving back

Since 1984, the DQ system has raised more than $154 million to support Children’s Miracle Network Hospitals® in the U.S., and the Children’s Miracle Network Member Hospitals® in Canada. Every time fans and franchisees donate to these causes, every dollar stays in the community to support the local children’s hospital.

Through our corporate giving initiative, DQ Cares, we provide employees time paid time off to volunteer in their communities.

Careers

If you believe in creating happy smiles, lasting memories and unforgettable moments, we want to hear from you. To learn more about DAIRY QUEEN® careers, visit dairyqueen.com/us-en/Company/Careers/.

Franchise opportunities

To become part of our sweet success and explore franchising opportunities, visit us at dairyqueenfranchising.com.

Ownership

The DQ brand, along with the ORANGE JULIUS® brand, is privately owned by Berkshire Hathaway Inc., a company owned by the legendary investor, Warren Buffet.

Read our Social Media Community Guidelines: http://bit.ly/DQSocialCommunityGuidelines

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Bloomington, Minnesota
Year Founded
1940
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