Job Description

Family Wellbeing Worker (Identified)

Full Time | Permanent

Based in Cairns

Wuchopperen Health Service Limited Enterprise Agreement (2023)

Social, Community, Homecare and Disability Employees Grade 4

$87,043.66 - $93,655.19 annum

Wuchopperen Health Service

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The Family Wellbeing Worker is responsible for ensuring the family or individual family member has access to a range of holistic services as required. The Family Wellbeing Worker is the central contact and provides an integrated response to support the family or individual family members case plan.

The Family Wellbeing Worker is supervised by the Coordinator, Family Wellbeing Service and the position has no supervisory responsibilities.

This position works closely with the Coordinator and other members of the Family Wellbeing Team and maintains regular contact with other program staff to ensure effective outcomes for clients.

Key responsibilities:

• Work with the Coordinator Family Wellbeing Service to implement a culturally relevant, holistic and strengths-based, support service for Aboriginal and Torres Strait Islander children, young people and their families.
• Support and work closely with families upon referral to engage and build strong, respectful, genuine relationships with the family, children and other family members.
• Develop plans with family's that are flexible and culturally aligned to support positive collaboration.
• Provide individual and/or family support, practical support, group work or events to clients in accordance with agreed case plan goals and responsibilities.
• Develop and maintain strong links with a wide range of service providers to enable the provision of a holistic service that addresses the needs of the family as identified in case plans.
• Advocate, negotiate and support children and families to maximise a family led decision making perspective when working collaboratively.
• Work collaboratively and participate in key meetings with agencies and service providers where shared case management is contained in the client case plan.
• Work with the Coordinator to monitor, review and evaluate case plans and exit strategies by participating in regular case conference discussion and meetings.
• Work with the Coordinator to identify and participate in training and professional development to enable the effective implementation of a family centred, strengths based, case management model of care.
• Ensure collection and input of accurate client information and data, maintain case file notes and prepare case studies for reports.
• Develop and maintain working relationships with service providers to enable shared case management, referral pathways and ongoing support for clients after exiting the Service.
• Promote the Service locally through community engagement activities, networking and promotional activities.
• Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
• Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
• Other duties as required, within your skills, experience and capacity.

Core Capabilities:

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Demonstrated ability to work with Aboriginal and Torres Strait Islander families providing direct support services that increase parent/child attachment, improve parenting skills and develop coping and resilience.
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Demonstrated ability to implement case management approaches to service delivery including the ability to undertake crisis intervention and work with individuals and families with complex needs.
• Extensively developed interpersonal and communication skills including the ability liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
• Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Qualifications and experience:

• A degree qualification and/or Tertiary qualifications in Community Services or similar field demonstrated experience working in social service or case management role, human services and/or child protection setting. A lesser qualification would be considered where the applicant can demonstrate the acquisition of considerable skills and extensive and diverse experience relevant to the position.

Requirements:

• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possess a current driver’s licence.
• A commitment to adhere to Wuchopperen’s policies and procedures.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

How to apply:

To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided.

For more information contact Kerry, Coordinator, Family Wellbeing Service on 07 4255 6406

The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday July 6th, 2026