Job Description

Are you fluent in Cantonese, Mandarin, Thai, Dari or Sinhalese?
Are you passionate about supporting women from migrant and refugee backgrounds experiencing family violence? If yes, we invite you to join us.

Join our team in Melbourne and make a positive difference in the lives of migrant and refugee families experiencing family violence. This is a full time, ongoing position in a flexible hybrid role.

About inTouch

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQA+ people.

About the Role

inTouch Family Violence (FV) Practitioners work along-side victim survivors of family violence from refugee and migrant backgrounds. This involves individual case management and recovery support as well as delivering group-based programs based on identified need and in line with the MARAM Framework.

Key Responsibilities

• Provide high quality intake support through screening, triage and safety planning in accordance with MARAM standards and culturally responsive practice.

• Provide high-quality short- and long-term case management services, including advocacy, brief interventions, partner contact services, to women and children who have experienced or are currently facing family violence, employing trauma-informed, systemic, and developmental
  approaches.

• Conduct comprehensive risk assessments, needs assessments, safety planning, and case
  planning utilizing the MARAM framework with a focus on high-risk and complex needs.

• Foster a collaborative and holistic response through a multi-disciplinary team approach,
  working towards specified goals for women and young individuals affected by family violence.

• Offer secondary consultation and advocacy on behalf of clients to connect with other relevant supports and collaborate with specialized services as needed.

• Provide specialist advice to external service providers in relation to the provision of culturally responsive practice within a family violence context.

• Contribute to the work of inTouch more broadly through provision of specialist advice/ consultation to guide strategic projects and policy.

• Support other team members in periods of high demand, during periods of absence and
  participate in project groups and attend events.

• Undertake group work to further support women and/or children in their recovery from family violence.

• Prepare professional reports and written documentation such as minutes, housing and funding applications, and correspondence.

• Actively participate and support inTouch continuous quality governance systems of including accreditations.

• Actively contributing to the identification, development, and implementation of new and improved services and programs.

• Effectively work with relevant external services and government agencies to support an
  integrated approach.

• Ensure high quality documentation, data collection, and reporting.

The benefits of working with us?

You'll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do. When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:

• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.

• Competitive salary plus packaging option.

• Hybrid - office /working from home model.

• 5 weeks Annual Leave.

• Ongoing training, career progression and professional development opportunities.

• Comprehensive Employee Assistance Program.

• Purchased leave option.

Key Selection Criteria:

• Your ability to fluently speak at least one of the following languages other than English: Cantonese, Mandarin, Thai, Dari or Sinhalese.

• Tertiary qualifications in Social Work, Community Development or related discipline with a degree qualification preferred.

• A minimum of 2 years’ experience in the specialist family violence service or related sector

• Highly proficient in spoken fluency and writing skills in a language other than English.

• A demonstrated understanding of the issues involved in working with women from a multicultural background, including intersectional factors impacting women and children affected by family violence.

• A demonstrated contemporary knowledge of crisis intervention and key frameworks, including intersectional feminism and anti-oppressive practice and how this is utilised, to understand and respond to the gendered nature of violence against women.

• Understanding of and expertise in applying the MARAM framework.

• Demonstrated understanding and awareness of structural and social inequities which discriminate against people from culturally and linguistically diverse backgrounds (CALD), and particularly those with refugee and/or asylum-seeker backgrounds.

To be successful for the role you’ll also need:

• Genuine commitment to social justice and to assisting migrant and refugee women and children.

• High ethical standards and values, ability to act with integrity and confidentiality.

• Ability to sensitively manage stakeholder relationships.

• A level of maturity and professional accomplishment and track record appropriate to the representational aspects of the role.

Ready to apply?

If this sounds like the role for you, please click apply.
Please note your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and an updated Resume. Reach out to hr@intouch.org.au using the subject line: Family Violence Practitioner if you require support to complete your application or adjustments based on your access needs.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.

In accordance with our Equal Opportunity Exemption (H326/2023), this
position is open to applicants who identify as female only.

Applications close: 21st May 2026*

*Applications will be reviewed as they are received, and inTouch reserves the right to close the position prior to the advertised closing date if a suitable candidate is identified.