Job Description

Requisition No: 881080

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60933249 1

Position Number: 60933249

Salary: $16.71 per hour

Posting Closing Date: 08/14/2026

CLASS TITLE: FAMILY SUPPORT WORKER

ALLOCATION FACTOR(S)

This is paraprofessional work providing basic social services to individuals and/or families in need.

EXAMPLES OF WORK PERFORMED:

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)

• Assists counselors in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits.
• Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensures immunizations and well baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in training.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

• Knowledge of basic child care practices.
• Knowledge of elderly care practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or child care settings.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationship with others.

MINIMUM QUALIFICATIONS

• Three years of experience in working in a social, economic, health or rehabilitative, medical, nursing, child development or child care setting; or
• A high school diploma or its equivalent and two years of experience in working in a social, economic, health or rehabilitative, medical, nursing, child development or child care setting.
• College or vocational/technical training from an accredited institution can substitute at the rate 30 semester, 45 quarter or 720 classroom hours for the required experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.