Job Description

Requisition No: 880165

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER - 60050893

Pay Plan: Career Service

Position Number: 60050893

Salary: AGENCY TO UPDATE

Posting Closing Date: 08/07/2026

Total Compensation Estimator Tool

Family Support Worker - Career Service

Department of Children and Families

LEESBURG, FL

Open Competitive

Duties and responsibilities:

• Assists with transportation needs in Child Protective Investigation, including picking up medical records, transporting of children to placements, scheduling and transporting of children to CPT interviews and exams and other medical appointments.

• Completing complex and varied assignments including child transportation and supervision, data collection, evaluation of information, report development, tracking of assignments, and other related duties such as typing, copying, filing, and with minimal instruction.

• Schedule and facilitate court-ordered supervised visitation.

• Provides supervision for children in the office.

• Maintain cleanliness, stock, and organize visitation and shower room.

• Assist with distributing incoming and outgoing mail for the service center.

• Service as a backup to staff, including Records Technician, and Receptionist. Backup duties include, but are not limited to switchboard coverage, completion of travel reimbursements, and maintaining file room.

• Attend meetings and trainings.

Knowledge, skills, and abilities:

Knowledge of basic childcare practices. Knowledge of principles and techniques of effective communication. Knowledge of community resources. Knowledge of program objectives. Knowledge of basic arithmetic. Skill in basic counseling techniques. Ability to assist clients in accessing community resource services. Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare setting. Ability to interview clients to identify needs. Ability to communicate effectively. Ability to execute effectively time management. Ability to plan, organize and coordinate work activities. Ability to establish and maintain working relationship with others.

Licensure/registration/certification requirements:

Incumbents in this job class are required to use a personal vehicle to conduct field investigations, field visitations, or transportation of clients, and must maintain a valid driver’s license, vehicle registration and appropriate automobile insurance unless an approved exception has been granted utilizing a Family Support Worker Exception Form, CF 741. Incumbents will receive a Vehicle Insurance Allowance if required to use a person vehicle. See CFOP 40-4, Vehicle Insurance Allowance For Selected Child Welfare and Adult Protective Services Staff, for additional information related to this job requirement.

MINIMUM QUALIFICATIONS:

• High School Diploma or Equivalent
• Experience in child development or childcare setting
• Computer Skills

BENEFITS INFORMATION

Benefits information can be found at https://www.mybenefits.myflorida.com/

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Children and Families that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

APPLICATION NOTES

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first

• If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
• If claiming Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

SPECIAL REQUIREMENTS:

You will be required to provide your Social Security Number to conduct required verifications.

Selective Services System (SSS)

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.