Job Description

Family Support Coordinator

For over three decades, Ronald McDonald House Charities® (RMHC®) New Zealand has been a 'home-away-from-home' for Kiwi families who need somewhere to stay when their child is hospitalised.

The Ronald McDonald House® and Ronald McDonald Family Room® programmes offer free accommodation and support, taking care of the practical things in life so families can focus on what matters most - each other.

On average we provide roughly 4,000 families annually across New Zealand with accommodation free of charge, saving them over $6 million collectively. We are part of a global network which is now over 40 years old, and RMHC has Houses operating in over 62 countries.

The Opportunity

A fantastic opportunity has become available to join our Auckland Family Room team. Key responsibilities include:

• Welcoming and orienting new families, assisting resident families with questions and concerns
• Receiving bookings, liaising with social workers and ward staff at the National Children's Hospital (Starship)
• Keeping these programmes running smoothly
• Applicants will be offered full training and will need to be flexible

Two positions available

• 1x Fortnightly: Saturday & Sunday 7:00 - 15:00 (16 hours fortnightly)
• 1x Weekly: Sunday 14:00 - 21:00 (5 Hours weekly)

Additional shifts will be available from time to time to cover holidays, so flexibility is important.

Applicants will be offered full training and will need to be flexible. You will need to have a good command of the English language.

Only applicants legally entitled to work in New Zealand will be considered.

Key skills and experience required

• 1 + year in a family support role desirable
• Intermediate level computer skills including data entry
• Confident dealing with a diverse range of people
• Understanding or Te Ao Māori and/or Pasifika culture

Personal Attributes

• Empathy for sick children and their families
• Professional, friendly and enthusiastic attitude
• Ability to work independently to the highest standards
• Desire to work for a social benefit organisation
• A strong customer services focus

What’s on Offer

At RMHC New Zealand we listen, we care, we provide, and we act with compassion to a make a world of difference in someone’s day – and yours. Join a team that is passionate about keeping families close, in a work environment that is rewarding, fun, family friendly and inspiring. You will enjoy training and development opportunities and on-site parking.

At RMHC a safe environment for our families and team is paramount. We recommend that all employees and volunteers are fully vaccinated against Covid-19, and all offers of employment are subject to satisfactory NZ Police Vetting. You must also be eligible to work in New Zealand and hold a valid work visa that covers the whole period of employment.

If you're looking for meaningful work where kindness, compassion and practical support make a real difference, we'd love to hear from you.

Apply today with your CV and become part of a team that's helping keep Kiwi families close when they need it most.