DEPARTMENT HIRING SALARY RANGE: $55,368 - $66,751 Depending on Experience/Education
This position is eligible for a sign on bonus dependent on education and experience.
JOB OPEN DATE: 09/11/2026
JOB CLOSE DATE: 09/27/2026
Position primary designation is performing tasks within the Family Services CPS unit; however, position may also be assigned duties within various units of the Family Services Division, i.e., Prevention, CPS, APS, and Foster Care. Under general supervision, facilitates, coordinates, and provides counseling and case management in multiple social work service programs administered by the City Social Services Department including protective services for adults and children as well as foster care.
Has general knowledge of the policies and procedures of multiple benefit programs administered by the City of Suffolk Department of Social Services.
Respond to all walk-ins requesting information and referrals and telephone inquiries.
Manage the CPS/APS hotline to receive complaints and enter them into the OASIS system and PeerPlace.
Provide short term services for Learn Fare to address truancy issues with TANF recipients who are referred for noncompliance.
Receive referrals from CSA Coordinator, CPS, and Financial Services Workers for services/family stabilization.
Complete referrals on behalf of the clients to outside community resources for assistance
Complete Homeless shelter referrals and assessments.
Provide Fire and Emergency Assistance to clients in need.
Receive, manage and ensure appropriate distribution when handling clients for the Holiday assistance.
Position requires CPS/APS on-call responsibilities and disaster shelter duties in the event of local emergencies.
Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance. Maintains various records and case files. Prepares required reports.
-Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services.
-Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Master’s degree in the Human Service field plus some work experience in related human services field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
-Prefer working knowledge of Child Protective Services and Adult Protective Services policies. Preferred candidates have completed required VDSS training for CPS and/or APS investigator trainings.
-Prefer working knowledge of adult case management practices and experience managing caseloads involving the elderly and other vulnerable adult populations.
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Applications are accepted online only through this posting. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your account for the status of your application and this position.
Suffolk Department of Social Services - 135 Hall Avenue Suite B, Suffolk, VA 23434 or vdssjobs@suffolkva.us
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
