Job Description

Job DetailsJob Location: Upper Main Line YMCA - Berwyn , PA 19312Salary Range: $47,088.00 - $61,215.00 SalaryJob Category: Program/Youth Sports/AdultEmbark on a Journey of Impactful Adventure
The YMCA is seeking a passionate and creative individual to join our team as the Family Services Director. This role is ideal for someone who enjoys working in a family-focused environment and is excited about creating welcoming and engaging experiences for children and families.
The Family Services Director will oversee the daily operations and staff of the Child Watch Room, coordinate and manage YMCA Birthday Party programming—including scheduling, preparation, and day-of event facilitation—and assist with the planning and implementation of family events that help strengthen connections within our community. This position plays an important role in ensuring that YMCA families feel supported, welcomed, and engaged.
Who Are We?
The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.
Perks & Benefits
Free family YMCA membership, including outdoor pools
Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
Babysitting while you work (up to 4 hours per day)
Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
Employee Assistance Program
Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
Career development and paid training
Unlimited referral bonus beginning at $300.00
What You’ll Do
Delivers specific program area(s) to promote program and/or membership growth for the YMCA.
Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
Provides input towards the development of program and/or branch budgets as requested by management.
Hires, trains, and supervises hourly staff and volunteers in assigned area.
Manages payroll for program team
Facilitates communication and provides leadership to assigned part time staff.
Aids in the branch community campaign as needed.
Assures compliance with state and local regulations.
Ensures that program and Association standards are met, and safety procedures are followed.
Ensures execution of high-quality programs through innovative program delivery.
Coordinates special events and activities as required for the program.
Provides data, rosters, schedules, and reports as required for assigned programs.
Interfaces with and resolves member concerns to further member engagement.
Establishes and maintains collaborations with community organizations
Ensure compliance with all YGBW policies and standard operating procedures.
Perform other related duties as assigned.
QualificationsWhat You'll Need
Two-year college degree or equivalent experience preferred
Two years of related work experience preferred
Availability Wednesday through Sunday, including nights and weekends.
Experience directing programs through supervision of volunteers and staff
Previous experience with diverse populations
YMCA Team Leader certification preferred
Must be fluent in spoken and written English
Obtain and maintain all new hire certifications and trainings within 90 days of hire
Work Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee needs sufficient strength, agility and mobility to perform essential functions and to safely supervise program activities. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.
Why You Need To Apply
Not meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!