Job Description

Helping People. Changing Lives.

Please note that this position is stationed in San Luis Obispo. Fluency in two or more languages is required, including at least one language that meets the needs of the program and the community served.
CAPSLO's Child Care Resource Connection is looking for a dedicated and compassionate Family Resource Specialist (FRS) to join our team. You will play a critical role in determining eligibility for child care subsidy programs and supporting families on their journey toward self-sufficiency.
Qualifications:
• For Family Resource Specialist I: Has 3 years of experience in administrative functions, case management, or eligibility determinations.
• For Family Resource Specialist II: Has 5 years of related experience, including 1 year as a Family Resource Specialist I or equivalent (Bachelors degree preferred).
• Fluent in two or more languages, including one that supports the needs of the program and community is preferred, but not required.
• Depending on the department assigned, a valid California driver’s license, a current DMV driving record, and proof of insurance may be required to fulfill job-related travel. Reasonable accommodations will be considered in accordance with applicable laws.
As a Family Resource Specialist you will:
• Support families with accessing child care subsidies and addressing documentation needs.
• Track payments, manage billing, and provide support in developing payment plans for delinquent accounts.
• Perform essential data collection, mathematical computations, and recordkeeping to support financial audits and program evaluations.
• Family Resource Specialist II will provide training and leadership to Family Resource Specialist I staff, as well as deliver educational workshops.
• Conduct interviews and process documentation to determine eligibility for child care subsidies.
• Provide consultations and referrals, helping families navigate childcare options and access vital resources.
• Guide families through the certification and recertification process to maintain childcare assistance.
• Maintain detailed case records, ensuring compliance with program regulations and policies.
• Collaborate with CCRC staff to ensure accurate placement and eligibility for families under CalWORKs and subsidy programs.
• Prepare and manage child care contracts, fees, and payments, ensuring families stay informed and in compliance.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To view the full job description click HERE.

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For a comprehensive list of employee perks and benefits, please visit capslo.org/careers.

For questions regarding the application process or open positions, contact the Recruiting Department at 805-544-4355 or email us at recruitment@capslo.org.

EOE/V/ADA/Drug Free Workplace/Asset Infused Organization. As an Equal Opportunity Employer, Community Action Partnership of San Luis Obispo County, Inc. will consider all qualified applicants without attention to race, sex, age religion, disability, national origin, veteran status, socioeconomic class, or any other protected characteristic.