Job Description

Family Help Practitioner (Norwich) | 10507 | Permanent Contract | 37 hours per week | £34,434 to £36,363 per annum | Grade H | County Hall, Norwich

If you have experience of working with children and families and have a passion for supporting them in effecting sustained change, then we would like to hear from you.

An exciting opportunity has arisen for a Family Help Practitioner to work in Family Help Team covering the Norwich area. The office base is at County Hall.

We are looking for an experienced practitioner who can manage a complex caseload of Family Help cases.

We will be able to offer you a friendly and supportive working environment where learning and development are promoted through the support of an experienced management group.

Our purpose in Family Help is to keep children and young people safe through early intervention to prevent the need for statutory involvement. We do this working alongside the family, their network and other professionals naming and addressing worries, creating plans which identify the support needed to achieve positive outcomes and empower the family to effect change.

Your role as a Family Help Practitioner will be varied and challenging, so a high level of resilience is required. It is fast paced so you will need to be flexible, use your initiative and skill set to manage your workload and support the wider team. A family’s needs and situation can change so you will need to be able to prioritise, adapt your practice and remain calm when under pressure.

Family Help is a strengths-based service where the child is at the centre of our work, their voice and views are the most important. You will need to be able to identify and understand risk and keep this under review this throughout the case.

You will need good IT skills, proficiency in Word, Excel and databases and be able to communicate effectively at all levels.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion about these posts please contact Nara Lawton, Team Manager via email in the first instance at nara.lawton@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 20 May 2026 at 23:55

All other applicants closing date: 27 May 2026 at 23:55