Job Description

CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice.

Purpose of the Position

The Facilitator’s primary role is to support the Team Leader to achieve client engagement and client outcomes.

Responsibilities and Duties

• Manage and coordinate the family led decision making meetings process including referrals, identifying, and coordinating participants, and facilitating meetings.
• Ensure the family led decision making process is facilitated in accordance with legislative principles and requirements.
• Prepare people to participate in family meetings, including ensuring that all participants have a clear understanding of the purpose of the family led meeting.
• Obtain the views of persons who are unable to attend the family meeting.
• Manage conflict that may occur within the family led decision making process.
• Liaise with relevant internal staff and the department
• Assist families in developing family led plans for submission to the department.
• Maintain accurate records of case plans and other relevant information in accordance with departmental guidelines.
• Develop and maintain positive and professional relationships with referral partners and other service providers
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety approach, Policies and Procedures
• Other responsibilities as directed by the Team Leader/Manager

Qualifications and Experience

• Holds a current C Class Queensland Driver’s Licence
• Tertiary qualifications in Human Services
• Current Working with Children Check, “Blue Card”
• Qualifications or knowledge related to Child Protection
• Holds or is willing to obtain a First Aid and CPR Certificate
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experienced in client engagement and case collaboration

Skills and Attributes

• Aboriginal and/or Torres Strait Islander heritage
• Experience in developing and managing case plans
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, motivated and able to self-manage work tasks
• Strong connection to and knowledge of local Indigenous Community