Job Description

Job DetailsLevel: ExperiencedJob Location: Haverhill YMCA - Haverhill, MA 01830Position Type: Full TimeSalary Range: $22.00 - $26.00 HourlyJob Shift: VariedThe YMCA of the North Shore is seeking a Family Membership Coordinator to enhance family membership value by leading the Welcome Center, managing staff schedules, and overseeing the Family Engagement Team. This role focuses on creating high-quality programs, leading the Kids Club, planning family events, and fostering strong relationships with our members.
If you're passionate about engaging families, organizing fun events, and building a welcoming community, we want to hear from you!
Key Responsibilities:
Family Engagement & Team Leadership:
Lead the Family Engagement Team (FET) in creating programs aligned with YMCA's mission.
Develop activities that promote healthy living, social responsibility, and youth development.
Collaborate with other departments to increase family participation and membership value.
Kids Club Supervision & Coordination:
Manage Kids Club scheduling, ensuring adequate coverage and a high-quality experience.
Train and oversee Kids Club staff to meet membership expectations.
Continuously improve the Kids Club to enhance its value for families.
Event Planning & Execution:
Plan and execute family-centered events to strengthen member engagement.
Work with Membership Sales Director to generate leads and boost event participation.
Lead special events during school vacation weeks and increase attendance.
Member Engagement:
Provide excellent service and build strong relationships with families via in-person, phone, and email communication.
Serve as the welcoming point of contact for families, ensuring their needs are met.
Why Work for the Y?
At the YMCA, you’re more than an employee—you’re part of a mission-driven organization dedicated to making a difference.
Professional Growth: Paid training, development, and advancement opportunities across seven YMCA locations.
Health Benefits: Medical, dental, and employer-funded life insurance for full-time staff.
Generous Time Off 2 weeks paid vacation, plus sick and personal time for full-time employees.
Retirement Plan: 12% company contribution to your retirement fund (vested, no match required).
Free Y Membership: Access to swim classes, fitness programs, discounts on childcare, camp, and more!
Be part of a team that supports your career, health, and well-being while making a difference in your community!
Qualifications
Must be at least 21 years of age.
At least 2 years of supervisory experience preferred.
Must demonstrate appropriate knowledge of child growth and development.
Ability to manage multiple priorities in a fast-paced environment
Must maintain current CPR and First Aid Certification.
Must have excellent verbal communication skills and a desire to serve the community.
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.