Job Description

Who We Are:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

Benefits Include:

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 403(b) Retirement with Employer Match
• Training and professional development opportunities
• Work-life balance as a Blue Zones participant

Position Purpose:

The Family Medicine Clinic Supervisor II– MA Operations & Workflow provides operational leadership for the Family Medicine Medical Assistant team, with primary responsibility for daily MA operations, staffing, workflow, productivity, clinic support, resource coordination, and development of Medical Assistant Leads. This position works closely with the Family Medicine Clinical Manager, Clinic Supervisor I– People & Performance, Medical Assistant Leads, and clinical staff to ensure the MA team is appropriately staffed, organized, and supported. The Family Medicine Clinical Supervisor –MA Operations and Workflow maintains a working knowledge of employee performance processes and provides people-management coverage when the Clinic Supervisor – People & Performance is unavailable.

Essential Functions

• Provides day-to-day operational oversight of the Family Medicine Medical Assistant team.
• Monitors MA staffing, workload, assignments, and daily operational needs and coordinates with MA Leads to ensure appropriate coverage.
• Coordinates daily MA assignments and assists with coverage for call-outs, planned absences, and unexpected staffing changes.
• Monitors staffing levels and workload distribution and identifies recurring staffing challenges and recommended solutions.
• Maintains and evaluates workflows specific to Medical Assistant responsibilities and ensures established MA workflows are consistently followed.
• Identifies opportunities to improve efficiency, consistency, patient service, and use of staff resources within MA processes.
• Works with MA Leads and staff to implement workflow changes and monitors the effectiveness of those changes.
• Monitors the MA component of daily clinic flow and identifies delays, bottlenecks, or barriers within MA responsibilities.
• Addresses issues affecting rooming, patient preparation, vital signs, point-of-care testing, documentation, and other MA functions.
• Coordinates with appropriate clinical staff when an immediate MA operational issue requires resolution and escalates significant or recurring concerns to the Family Medicine Clinical Manager.
• Monitors MA productivity and workload distribution and identifies opportunities to improve efficiency.
• Supports appropriate distribution of work among Medical Assistants and recommends operational improvements to leadership.
• Provides day-to-day operational guidance to MA Leads and establishes clear expectations regarding staffing, workflow, communication, and daily operations.
• Coaches and mentors MA Leads in their operational responsibilities and delegates appropriate responsibilities to Leads.
• Monitors availability of supplies and equipment necessary for MA operations and works with MA Leads to maintain appropriate stocking and organization of clinical areas.
• Supports quality improvement initiatives related to MA responsibilities and monitors compliance with established MA processes.
• Assists with implementation of new MA processes and workflows and participates in process improvement initiatives as assigned.
• Partners with the MA Training Team regarding workflow and competency needs and identifies areas where additional education may be needed.
• Works closely with the Clinic Supervisor – People & Performance to ensure operational and employee needs are aligned.
• Communicates employee performance concerns identified through daily operations and provides operational input for employee coaching and development.
• Maintains sufficient knowledge of employee performance processes, attendance expectations, coaching practices, and supervisory responsibilities to provide people-management coverage when the People & Performance Supervisor is absent.
• When providing cross-coverage, assumes necessary people-management responsibilities, addresses immediate employee concerns, monitors attendance concerns, and communicates significant employee relations matters to the Family Medicine Clinical Manager.
• Communicates significant staffing, workflow, productivity, quality, and resource concerns to the Family Medicine Clinical Manager.
• Protects confidential client information and only shares information in a manner consistent with current law.

Qualifications

• High school diploma or equivalent required.
• Current Certified Medical Assistant (CMA) certification required.
• Current Oregon Driver’s License with clean motor vehicle record required.
• Minimum of 3 years of Medical Assistant experience, preferably in a primary care or family medicine setting.
• Previous leadership, supervisory, or lead experience preferred.
• Demonstrated knowledge of clinical workflows, patient care standards, and Medical Assistant responsibilities.

Ready to join our team? Apply now and take the next step in your career.

Aviva Health is an Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Aviva Health is a Drug-Free Workplace

To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.