Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
As part of the Single Corporate Service, this role is a designated site-based role however the post holder will be part of the Corporate Service team which provides a service across both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.
As the single corporate service will be delivered across both organisations, individuals may be required to undertake business travel between sites. The frequency and arrangements will be discussed on an individual basis and the staff mobility local agreement will apply.
NHS Band 3: £25,760 - £27,476 pro rata, per annum ( between £10,304 - £10,990 actual salary per annum)
Contract Type: Permanent
Hours Per Week: 15 hours per week
Please note the working pattern will be Mondays & Wednesdays 8.30am-4.30pm, with some flexibility during team holiday/absence periods to maintain service cover.
To provide a family liaison service to our patients ensuring they are able to keep in contact with their
loved ones and carers whilst in hospital. The role is key in the support of the emotional wellbeing of
the patient, providing creative and practical means to maintain a 2 way communication with family,
loved ones and carers. As a non-clinical member of the ward teams, this role is unique in supporting
patients and their loved ones to keep in touch and enhance the patient’s experience during their
inpatient stay. It can also provide support to the administrative functions of the ward/department
and supervise, mentor and develop new FLO team members, such as new such as new FLO volunteers, along with key responsibilities for wider patient experience activities and services.
Key responsibilities include:
Please see for full details.
Qualifications
Essential:
Skills and Experience
Essential:
Desirable:
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
For more information, please see our People and OD Strategy 2026
Somerset NHS Foundation Trust is the first NHS trust on the English mainland to provide community, mental health and acute hospital services. We work with health and social care partners in Somerset to ensure that we deliver outstanding services that meet the needs of our population, and this was highlighted at the Health Service Journal Awards 2021, where we were awarded Mental Health Trust of the Year.
Our trust was formed on 1 April 2020 when Somerset Partnership NHS Foundation Trust and Taunton and Somerset NHS Foundation Trust merged, bringing together innovative and successful teams who have a track record of providing community and mental health services across the whole of Somerset and acute hospital services in the north, west and centre of the county and beyond.
We are privileged to work with over 9,000 colleagues who deliver or support our patient services. From therapists to nurses, doctors, researchers, scientists, porters, cleaners, kitchen staff, accountants, those who teach the next generation of clinicians and the receptionists who welcome our patients, the contribution of all our colleagues is invaluable.
Working together we provide services from the cradle to the grave, including:
• Services delivered in your own home such as Somerset’s Rapid Response service that cares for patients to support them during a period of crisis and avoided over 1,000 patients going to hospital in its first year
• Primary care from three GP practices
• A range of services from 13 community hospital including outpatient and diagnostic services, 190 inpatient beds and seven Minor Injuries Units.
• A range of specialist mental health services
• Specialist healthcare for adults with learning disabilities
• Community dental health services
• Regional, specialist and hospital services from Musgrove Park Hospital in Taunton including medical and surgical care, maternity services and cancer treatment services
