Job Description

Posting number: 26-10746

Department: Health & Human Services

Job classification: ADMIN SERVICES DIV DIR SR

Posting type: Open & Promotional

Categories: Management

Looking for a career that truly makes a difference while also offering exceptional benefits and work-life balance? Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living. Travis County offers outstanding benefits, including hybrid work opportunities, generous paid vacation and sick leave, comprehensive health, dental and vision insurance, access to a free health clinic for you and your dependents, a robust retirement plan, and much more.

TC-HHS is looking for a full-time Family Justice Center Director for our new Family Justice Center and to be part of a mission-driven team that shows up every day for our community. A Family Justice Center is a co-location of agencies who collaborate to provide services to victims of domestic violence, sexual assault, stalking, and human trafficking. The Family Justice Center Director is an Executive Leadership position that oversees the planning, development, and implementation of the Family Justice Center, including finance, budgeting, human resources, purchasing, information systems, facilities, resources planning, strategic planning, safety management, and records management. The Director will evaluate division operations in accordance with State, Federal, and Local Laws, policies, procedures and guidelines. Develop division strategic plans to accomplish goals and objectives and improve effectiveness and efficiency of services. Supervise work activities of subordinate professionals, paraprofessionals, and clerical staff.

You’ll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another; celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human.

We’re looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you’re passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we’d love to hear from you.

Examples of duties

• Directs and ensures conformity with State, Federal, and Local laws, policies and procedures.
• Develops and directs core administrative functions and systems, including finance, budgeting, human resources, purchasing, information systems, facilities, resources planning, strategic planning, safety management and records management. Manages the day-to-day operations through subordinate managers and supervisors.
• Initiates, develops, plans and oversee implementation of special programs. Evaluates effectiveness of programs and operations and develops new and modified initiatives to improve effectiveness. Directs the implementation and monitoring of new and existing programs.
• Ensures MOUS are accurate, signed, and updated with partner agencies.
• Oversees management and staff, including hiring, training, performance evaluation, disciplinary actions and dismissals, and ensures activities are consistent with goals and objectives. Seeks and creates opportunities for improved performance, learning and development of staff. Identifies and addresses problems and/or resolves conflicts.
• Provides oversight and guidance to management and staff and makes recommendations on complex issues. Provides high-level technical advice, policy interpretation and guidance for application of appropriate procedures to managers and other staff.
• Develops, implements and monitors department-wide employment relations practices, policies and programs necessary to establish positive employer-employee relationships and promote a high level of employee morale, such as EEOC, FMLA, ADA, employee training and development and performance development.
• Directs departmental planning, development, implementation and management of all financial and budgetary functions, including budget preparation, analysis, accounting functions, internal and external controls, compliance issues, financial reporting, grants, interlocals, and discretionary and other funds.
• Prepares and administers division budget. Monitors and approves budget expenditures to ensure consistency with division goals and objectives and remaining available funds.
• Oversees and implements departmental human resources functions, including staffing, employee relations, classification, compensation, recruitment/retention and benefits, training and guidance on day-to-day actions in compliance with Federal, State and County policies.
• Directs development and implementation of procedures for administrative support functions, information processing, and communication.
• Oversees administration of department-wide safety programs in order to prevent and eliminate occupational deaths, injuries, illness, and accidents as well as property loss liability.
• Develops, directs and manages division human resources, equipment, facilities and budget. Plans future budgetary requirements. Evaluates and reports on division performance. Uses statistical process to continually monitor and improve quality of processes and output.
• Directs the planning, development, implementation and operation of the department’s information and records management systems. Works with information systems staff to determine and prioritize the department’s information systems needs.
• Prepares high-level analysis of fiscal impact of various programmatic and policy-related decisions for policymakers. Provides management support to executives and administrative oversight of the department. Evaluates, plans and implements systems, processes and procedures to maximize office efficiency.
• Prepares, receives, and reviews statistical and programmatic reports and interprets findings. Oversees research and development of grants for related programs.
• Manages departmental facilities utilization and resources planning allocation functions. Plans and oversees implementation of department, division, or individual office relocations, including staff and equipment. Manages optimal utilization of space and resources.
• Develops division strategic plans to accomplish goals and objectives and improved effectiveness and efficiency of service delivery and program operations.
• Represents the department and serves as a liaison for local and statewide committees and task forces, advisory groups, and the general public. Represents the organization and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops, and directs a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers. Stimulates interest in programs and services.
• Serves as spokesperson to media and outside agencies for programmatic issues and related community outreach activities
• Directs the development of, and participation in, training and education programs for clients, social services providers, and community organizations and others.
• Performs other job-related duties as assigned.

Qualifications

• Bachelor’s degree in Social or Behavioral Sciences, Social Work, Criminal Justice AND eight to ten (8-10) years of increasingly responsible experience in social services.
• Master’s degree in Social or Behavioral Sciences, Social Worker, Criminal Justice, Public Policy, Public Administration, or Business Administration in a directly related field.
• Familiarity with best practices of Family Justice Centers.
• Professional or personal experience with interpersonal violence, cyclical violence and/or intergeneration trauma.

• Family Justice Center best practices model.
• Management and supervisory principles, practices and techniques.
• Policies, practices, procedures, and terminology related to social services, specifically, professional or personal experience with interpersonal violence, cyclical violence and intergenerational trauma.
• Federal, State, and Local laws and regulations to include Title VII, ADA, FMLA, Fair Employment Practices, Open Records Act, Workers Compensation, Safety Management practices and OSHA Regulations.
• Program administration and oversight techniques.
• Strategic planning, development, monitoring, and evaluation of social service programs and services. Ability to facilitate a project from beginning to end.
• Leadership and community collaboration. Familiarity with local community and its culture.
• Social Services agencies, delivery systems and tasks forces.
• Advocacy groups, clinical and other service providers and community outreach services.
• Ability to work with diverse personalities and viewpoints. Experience working closely with elected officials, appointed officials, and other Executives.
• Budgetary practices and techniques.
• Benchmark practices and trends.
• Strategic planning concepts.
• Standard management theory, principles, practices, and techniques.
• Policies, practices, procedures and terminology of assigned function.
• Accounting, purchasing and budgetary theory, principles and practices.
• Information technology as related to assigned function.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Excellent communication skills. Business letter writing, grammar and punctuation, and report preparation.

• Managing staff, allocating resources and evaluating programs.
• Strategic planning, developing, monitoring and evaluating social services programs and services.
• Developing and monitoring program budgets.
• Problem-solving and decision-making.
• Leadership and collaboration.
• Obtaining information from clients and other sources
• Both verbal and written communication, including presentations.

• Manage, motivate, train, develop and evaluate staff.
• Prepare and monitor budgets and implement and maintain accounting and records management systems.
• Effectively manage employees.
• Exercise judgment and discretion in formulating, applying, and interpreting complex procedures and policies.
• Correctly interpret and apply complex laws and regulations to program situations.
• Prepare and effectively defend both verbal and written reports on complex and/or controversial issues.
• Analyze personnel problems and needs and make sound recommendations and decisions.
• Plan, coordinate and direct the work of professionals.
• Develop and recommend program initiatives.
• Research, compile, analyze, interpret and prepare a variety of fiscal, statistical and administrative reports.
• Manage time well, perform multiple tasks and organize diverse activities.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the public.

Supplemental information

Physical requirements include the ability to lift/carry up to 5-15 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.
Location: 314 W 11th Street, Ned Granger Building
Department: Health & Human Services
Criminal, Driving, Education, and Employment Background Checks Required.
For updates or questions on this position, contact: Brian.Stacy@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.