Job Description

The Service & Team:

The Together for Families directorate provides support to children and families within the county.

Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre-birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities).

The Business Support Team provide reception cover for the Family Hubs across Cornwall and support the work of the Family Help Service.

The Role:

We have a permanent vacancy for a full-time (37 hours) a Business Support Assistant based within the West Family Hubs, supporting the work of the Family Help Service.

Family Hubs in the West covers Redruth, Helston, Hayle and Penzance. The main working location will be at Helston Family Hub however there is an expectation to provide cover within the locality as required.

The primary role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a enhanced criminal record disclosure check.

Working Pattern:

Monday to Friday 9am to 5pm.

What you’ll need to succeed:

Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths, excellent keyboard skills and significant experience of general office procedures and reception tasks.

You will also have good interpersonal and communication skills with the ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while often working to deadlines.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

· a competitive salary.

· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

· a generous annual leave entitlement with the potential to purchase additional leave.

· A national award-winning employee health and wellbeing programme

· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process

Please ensure you answer the following questions within your supporting statement:

1. The post holder will be required to support a busy reception desk, managing room bookings via email and telephone calls as well as welcoming visitors. Please detail your experience in this area.
2. This is a challenging role that requires maintaining high‑quality records and organised filing systems, while also managing tight deadlines. Please describe your experience in meeting these expectations.
3. Please list which Microsoft based applications you are able to use confidently and provide an example of how you have used one of these applications to complete a task.
4. Due to the requirement to cover other Family Hub buildings across the locality, a driving licence and car is essential. Please confirm that you hold a full UK driver's licence and have access to a vehicle.

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Interviews

Interviews will be held on Monday 1st June at Helston Family Hub, Bulwark Road, Helston, TR13 8JF.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.