Job Description

Buckner Children and Family Services Community: Family Hope Center Location: San Antonio, TX Address: 1711 Columbia Square, San Antonio, TX 78227 Job Schedule Full-TimeWe are seeking a Family Hope Center Director to join our team. The Family Hope Center Director serves in a strategic function to provide leadership, management, and direction to the Family Hope Center staff and professional resources so as to enable them to provide programmatic services in alignment with the Buckner Family Hope Center model. Direct the daily operations of the Family Hope Center to ensure quality services for clients and their families. Ensure service compliance with State licensing standards as well as Buckner’s mission, policies, and procedures. Develop, implement, and integrate a plan to utilize the Family Hope Center programs and services in collaboration with other entities. As a Family Hope Center Director, you will shine hope in the lives of others!

What you'll do:

• Ensure Family Hope Center programs and services are in alignment with approved core programs and models, including the Family Strengthening Framework. Ensure all FHC staff understand the Family Strengthening Framework and core programs. Implement and evaluate the Family Hope Center programs and services according to the approved models.
• Recommend program design adjustments.
• Recommend policies and procedures for program aspects of the Family Hope Center and communicate established goals and guidelines to staff, contracted professionals, and volunteers.
• Responsible for observation and handling of issues concerning health and development of children in accordance with industry requirements and standards.
• Identify and implement strategies and resources which improve delivery of services to children, youth and adults.
• Participate as a team member with other management staff to review client, program, personnel, and organizational issues and resolutions.
• Ensure Family Hope Center maintains compliance with all applicable laws and regulatory requirements and guidelines. Facilitate agency inspections and maintain an attractive, clean, and safe physical environment.
• Assist in development of long-range planning for program initiatives, most notably finding creative and innovative ways to meet the needs of children and adults in the community.
• Provide leadership, support, promotion and direction of FHC ministries. Ministries will be determined by data gathered in the community needs assessment, and implemented in accordance with available resources, leadership, and volunteers.
• Coordinate volunteers and/or mission groups to engage in projects in collaboration with the FHC.
• Provide assistance in coordinating the overall strategy for the Family Hope Center related to the surrounding area, including but not limited to identifying, evaluating and building relationships with churches, individuals, organizations, and agencies who might serve as potential collaborative partners.
• The overall strategy for the Family Hope Center will be implemented through a “business plan” which will include goals/benchmarks in relation to number of lives impacted.
• Source, hire, supervise, monitor, evaluate and provide direction to direct reports. Provide professional growth and development; develop and communicate goals and objectives. Monitor and provide constructive feedback; conduct annual performance evaluations.
• Effectively manage work schedules, activities, and use of program resources to meet business plan objectives and budgetary guidelines.
• Discuss and resolve personnel issues, including commendations and disciplinary actions, with appropriate documentation.
• Supervise volunteers, designated Buckner staff, and contracted professionals. Assist in recruiting, screening, training, matching, and supporting volunteers.
• Review incident reports and follow-up in accordance with established policies and guidelines.
• Audit charts and records and evaluate against applicable standards and regulatory guidelines. Make corrections as appropriate.
• Provide timely and accurate information through the regular reporting mechanisms related to program effectiveness.
• Work nights and weekends as required to meet business needs.
• Work with culturally diverse children, youth and families effectively.

What you’ll bring

• Requires comprehensive understanding of social service operations. This field of knowledge is normally associated with the attainment of a Bachelor’s Degree in social work or other related field. Bachelor’s Degree required.
• Requires a minimum of 3 years prior related supervisory experience and program development of community-based services. Prior related experience must include development and management of social service programs such as missions and/or community ministries.
• Requires proficient ability to speak, read and write English ability to speak, read and write Spanish is preferred.
• Requires proficient working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services.
• Requires ability to effectively interact and conduct strategic ministry business at the highest levels within community. Ability to sell strategic ministry opportunities with constituencies a must.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

About Buckner Children and Family Services Since 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life. Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world. Learn more about our programs and ministry at buckner.org. Buckner is an Equal Opportunity Employer.

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, ​age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.