Job Description

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

Essential Duties/Responsibilities:
• Responds with care and discernment to inbound and outbound phone calls, emails, chats, and written contacts.

• Shares the biblical perspective of Focus on the Family with clarity and grace, creating Christ-honoring, personalized responses that balance ministry priorities with constituent needs.

• Engages compassionately in complex and emotionally sensitive situations while upholding legal, ethical, and ministry boundaries.

• Produces high-quality verbal and written responses that follow Focus on the Family’s communication style.

• Meets proficiency standards for handling emails, chats, texts and phones.

• Accurately manages constituent accounts, including data entry, adjustments and verification.

• Processes donations, resources, subscriptions, and other transactions with integrity and attention to detail.

• Utilizes multiple databases simultaneously while interacting with constituents to provide efficient, accurate, and caring service.

• Models key ministry values in every task and interaction.

Other Duties/Responsibilities:
• May be asked to work remotely during weather-related office closures or special circumstances

• Performs additional duties as assigned

Work Environment, Physical Demands, and Required Skills & Abilities:
• Work Environment: Office/production setting or home-based workstation (as applicable); fast-paced environment with frequent changes in process and priorities; ability to work evening, weekend, holiday, or overtime shifts as needed.

• Physical Requirements: Extended periods of sitting and computer use (70%+ keying functions); ability to type at least 45 WPM.

• Technical Skills: Proficiency in navigating multiple systems while maintaining data accuracy.

• Communication Skills: Excellent verbal and written communication, including clear phone conversations; ability to adapt communication to diverse needs.

• Organizational & Problem-Solving Skills: Strong organizational skills, attention to detail, and ability to solve problems effectively.

• Ministry-Specific Skills: Ability to personalize responses with warmth, clarity, and biblical alignment; ability to pray with constituents appropriately in accordance with ministry guidelines.

Job Qualifications/Requirements
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral
Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer.
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values

Personal Characteristics:
• Compassionate, ministry-minded, and approachable

• Strong discernment and emotional intelligence for navigating sensitive conversations

• Professional, adaptable, and calm under pressure

Knowledge/Experience:
• Associate’s degree or equivalent (two years of college) preferred

• 2–4 years of customer service or related experience preferred

• Familiarity with Salesforce or other CRM systems strongly preferred

Pay Range: $22.00 to $25.25

Application Materials Required: Cover Letter, Resume/CV
*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:
• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:
• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:
• Priority will be given to applications submitted by March 27, 2026 However, this posting will remain open until filled.
• The potential employee start date is April 13, 2026

Posting date: February 11, 2026
Un-posting date: ongoing until filled
Posting contact email: job@fotf.org

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.