Family Engagement Specialist – Preschool & Childcare
Location: The Learning Experience – Gaithersburg, MD
Pay: $27 per hour
Schedule: Full-Time, Monday–Friday
Language Requirement: Bilingual English/Spanish
Where Early Childhood Education Meets Family Experience
The Learning Experience – Gaithersburg is seeking a warm, energetic, and highly personable Family Engagement Specialist to help create an exceptional experience for current and prospective families.
This is a unique hybrid role for someone who understands childcare but also loves working with people. You'll spend part of your day welcoming families, answering questions, supporting enrollment conversations, conducting tours, and building relationships—and you'll also be comfortable stepping into classrooms when our teaching teams need additional support.
The ideal candidate has preschool or daycare experience, speaks both English and Spanish, and brings the confidence and customer-service mindset often found in hospitality, retail, sales, or other family-facing roles.
What You'll Do
Family Engagement & Enrollment
- Create a warm, welcoming first impression for every family entering the center
- Connect with prospective families and help them learn about our programs
- Conduct engaging center tours and confidently communicate what makes The Learning Experience special
- Follow up with prospective families and support them throughout the enrollment process
- Answer questions regarding programs, classroom experiences, schedules, and enrollment
- Build meaningful relationships with current families and help ensure an exceptional ongoing experience
- Communicate with both English- and Spanish-speaking families
- Support family events, community outreach, and enrollment initiatives
Classroom Support
- Step into Infant, Toddler, Preschool, and other classrooms when additional support is needed
- Assist teachers with classroom routines, transitions, meals, activities, and supervision
- Engage positively with children through play and developmentally appropriate activities
- Help maintain required classroom ratios and a safe learning environment
- Work collaboratively with teachers and center leadership
What We're Looking For
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Fluent/bilingual in English and Spanish required
- Previous professional experience in a preschool, daycare, childcare center, or early childhood education environment strongly preferred
- Strong customer service and relationship-building skills
- Previous sales, retail, hospitality, customer service, or enrollment experience is a major plus
- Comfortable speaking with prospective families and conducting tours
- Confident, outgoing, organized, and professional
- Able to move comfortably between administrative/family-facing responsibilities and classroom support
- Must meet Maryland childcare licensing requirements applicable to classroom support
What We Offer
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$27 per hour
- Full-time Monday–Friday schedule
- A unique role combining early childhood education, family engagement, and enrollment
- Professional development and opportunities for advancement
- Employee childcare discount
- Supportive leadership and collaborative team environment
Apply Today
If you have childcare experience but also love connecting with people, providing exceptional customer service, and helping families make important decisions, this could be the perfect next step in your career.
Join The Learning Experience – Gaithersburg and help ensure every family feels welcomed, informed, supported, and excited to be part of our school community.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
The Learning Experience
At The Learning Experience, we make early education joyful, engaging and fun so children are happy to learn, play and grow.
Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn, Play and Grow under the care of our nurturing teachers and staff.
At TLE®, we’ve created a full cast of characters that become our little learners’ educators, partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.
