Job Description

What You'll Be Doing

At #TeamWake we are committed to providing essential economic assistance programs that support individuals and families in our community. As part of our Economic Services Division, our goal is to deliver timely and accurate benefits while ensuring clients have access to vital resources.

As an Eligibility Caseworker I – Family & Children’s Medicaid (FCMA), you will be responsible for:

• Interviewing individuals by phone or in person to assess Medicaid eligibility
• Evaluating financial and personal information to make eligibility determinations
• Assisting clients with economic benefits, community referrals, and other resources
• Processing applications, re-determinations, conducting reviews, and maintaining case documentation
• Utilizing NCFAST and document management systems for case tracking and accuracy
• Providing backup support to fellow caseworkers and managing reports

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program, (Medicaid, or Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance, or in a homeless setting)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency, or determining eligibility for a financial or insurance provider for financial assistance or insurance claims, or assessing the financial capabilities and need for financial assistance (e.g. financial counseling), or experience providing direct clerical/customer service support to a Economic Services Program within a State or County Department of Social Services
• Spanish language skills preferred but not required
• Experience working in a hospital setting

How Will We Know You're 'The One'?

• You thrive in a fast-paced, ever-changing environment—no two days are the same, and you love it!
• You’re a pro at deciphering complex policies and turning them into client budgets like a budgeting wizard.
• Numbers? No problem! You can calculate and analyze budgets with confidence.
• Financial information doesn’t intimidate you—you can review and assess it with ease.
• Your eagle-eyed attention to detail ensures nothing slips through the cracks.
• Integrity and objectivity are at your core—you do what’s right, always.
• Cool under pressure? That’s you! Stress has nothing on your resilience.
• You embrace diversity and celebrate different perspectives.
• Helping people is your jam—you’re all about top-notch client and customer service.
• Communication is your superpower, whether it’s writing, speaking, or just making complex ideas crystal clear.
• Your interpersonal skills help you connect with colleagues and clients alike.
• Tech-savvy and efficient, you navigate office software and systems like a pro (Microsoft Office, NC FAST, Hyland OnBase—check!).

About This Position

Location: Wake Medical Center7 Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:00 am-4:30 pm

Hiring Range: 26.07 - 29.81

Market Range: 26.07 - 33.55

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/21/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.