Job Description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

Under the direction of the assigned Supervisor, the Family Center Operations Associate is responsible for establishing a full-relationship with members, associates, and Y leadership. The Family Center Operations Associate is personally committed to consistently exceeding customer expectations by meeting a broad range of Family center operational needs. The Family Center Operations Associate is responsible for providing a high level of customer service to our associates and members. Performs routine duties including but not limited to: mentoring, training and developing others; processing membership transactions efficiently, professionally, and accurately; identifying member needs; promoting association products and services. In addition, the Family Center Operations Associate will help lead the family center team to attain organizational goals. Adheres to all Y established policies, procedures and overall compliance regulations.

ESSENTIAL FUNCTIONS:
• Promotes, represents and welcomes current and potential members, associates and vendors to the family center in a professional and inviting manner.
• Develop a strong, value-added relationship with current and prospective members by engaging in conversations that uncover their current and future wellness needs. Provide solutions to ensure the member feels understood, informed and confident in the products/services offered.
• Leads and encourages a positive working environment with an attitude which fosters our Mission, Vision, and core values
• Participate as a vital part of the center management team to provide consistent and exemplary services to the community. Including sharing responsibilities as a building supervisor, participation in special events, fund raising campaigns, and shared leadership duties as assigned.
• Plan and coordinate day-to-day operations, maintenance, and repair of facilities and equipment within the assigned departments.
• Proficiently performs routine and basic tasks across all product experiences within the family center:
Membership Services:
◦ Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
◦ Builds relationships with members; helps members connect with one another and the YMCA.
◦ Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
◦ Applies all YMCA policies dealing with member services.
◦ Adheres to all policies, guidelines, rules, best practices as outlined by the Y in Central Maryland or directed by supervisor.
◦ Performs assigned supervisory or administrative functions as assigned by leadership.
Youth Development:
◦ Effectively and appropriately communicate with children and parents/guardian
◦ Maintain clean and disinfected environment for safety of members and children
◦ Maintain all proper paperwork including sign in/out process, behavior reports, incident reports, etc.
◦ Must have understanding of the age and stages of youth development
Swim/Lifeguard Programming:
◦ Responsible for conducting classes according to the YMCA of the USA Aquatic Program, adapted where necessary for local conditions.
◦ Responsible for safety of all swimmers during lesson and for the interpretation and enforcement of all pool rules
Fitness:
◦ Directs and manages operations of the health, fitness, and physical education programs. Responsible for oversight and the programmatic development of all physical areas of the building including the fitness center, group exercise room(s), multi-purpose room(s) and climbing wall (where applicable) that are used for programs to serve the members and the community and for scheduling these areas in accordance with the best possible use of facilities.
• Assist in other areas as assigned
Preferred Qualifications:
• Bilingual proficiency in English and Spanish

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.