Job Description

Family Care Advocate

Job Title: Family Care Advocate

Location: Northeast Scottsdale Area

Hours & Schedule: Monday-Friday, 8:00 AM-5:00 PM. Onsite presence is required at least once per week in the Northeast Scottsdale area.

Work Environment: Hybrid work environment supporting adolescents ages 12-17 and their families. This position requires a combination of remote work and at least one onsite day per week.

Travel Required: Local travel may be required based on family and program needs.

Salary / Hourly Rate: $54,000-$62,000 annually

Benefits Offered: Health, dental, vision, PTO, cell phone, tuition reimbursement for education in a related field.

On Call Required: Yes. This position participates in a 1:4 rotating on-call schedule. On-call responsibilities do not require onsite presence.

Why work with us:

This is an opportunity to make a meaningful difference in the lives of adolescents and their families. As a Family Care Advocate, you will help families navigate challenges, access appropriate resources, and feel supported throughout their care journey. You will work alongside a collaborative team committed to providing compassionate, family-centered support.

What our ideal new team member looks like:

Our ideal Family Care Advocate is compassionate, dependable, and comfortable building trusting relationships with adolescents and their families. You communicate clearly, remain composed when navigating challenging situations, and understand the importance of meeting families where they are. You are organized, resourceful, and committed to helping young people and their families access the support they need.

The Family Care Advocate provides direct support, advocacy, education, and resource coordination for adolescents ages 12-17 and their families. This role serves as a consistent point of support for families, helping them navigate services, identify needs, overcome barriers, and connect with appropriate resources.

The Family Care Advocate works collaboratively with adolescents, family members, and members of the care team to promote engagement and continuity of care. The position requires strong interpersonal and communication skills, sound judgment, appropriate professional boundaries, and the ability to respond effectively to changing family needs.

Job Duties & Responsibilities:

• Build supportive, professional relationships with adolescents ages 12-17 and their families.
• Serve as an advocate and resource for adolescents and family members throughout their care journey.
• Assist families in identifying needs, barriers, goals, and appropriate community or care-related resources.
• Provide education, guidance, and practical support to help families navigate available services.
• Maintain regular communication with adolescents, families, and appropriate members of the care team.
• Coordinate resources and support services based on individual and family needs.
• Encourage family engagement and participation in recommended services and care plans.
• Help families address barriers that may interfere with accessing or continuing services.
• Maintain timely, accurate, and professional documentation of interactions and activities.
• Protect confidentiality and maintain appropriate professional boundaries.
• Collaborate effectively with team members and other professionals involved in supporting adolescents and their families.
• Participate in team meetings, case discussions, and other collaborative activities as required.
• Respond professionally and appropriately to urgent family needs within the scope of the position.
• Participate in a 1:4 rotating on-call schedule with no onsite requirement while on call.
• Maintain at least one onsite workday per week in the Northeast Scottsdale area.
• Perform additional duties consistent with the responsibilities of the Family Care Advocate role.

Prerequisites / License & Certification Requirements:

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Previous experience working with adolescents ages 12-17 and their families is required.
• Strong interpersonal, communication, advocacy, and relationship-building skills.
• Ability to communicate effectively and compassionately with adolescents and family members.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Strong organizational and time-management skills.
• Ability to work collaboratively as part of a multidisciplinary team.
• Ability to participate in a 1:4 rotating on-call schedule.
• Ability to work onsite at least once per week in the Northeast Scottsdale area.

If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV. Cover Letter and references are preferred but optional. We look forward to meeting with you!

Requirements

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Previous experience working with adolescents ages 12-17 and their familie